Cindy Herrera
Mesquite,TX
Summary
I am a committed and diligent professional, adept at embracing new challenges. I am enthusiastic about learning and mastering new tasks to showcase my capabilities. I collaborate effectively with others and strive to maintain a harmonious work environment.
Overview
9
9
years of professional experience
Work History
Receptionist
Roy Petty & Associates LLC
Dallas, TX
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing teams messages, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected Law Pay payments, processed transactions and updated relevant records.
- In charge of pulling files crew. I oversee each individual whose task is to make sure all necessary files are pulled for daily consultations, and later put back.
Server
Pappadeaux's Seafood Kitchen
Dallas, TX
05.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked as a banquet server when private events were booked.
- Trained all new servers. Ensured they provided full knowledge before officially passing them to test with general manager.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Customer Service Representative
Walgreens
Garland, TX
03.2018 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Printed and updated weekly tags and mylars.
- Unload weekly trucks, restock, and worked on resetting store for monthly changes assigned by company.
Pharmacy Technician
Walgreens
Garland, TX
06.2016 - 12.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Participated in community health events, representing pharmacy and providing valuable health information.
Education
High School Diploma -
North Mesquite High School
Mesquite05-2016
Some College (No Degree) - Bachelor's of Science in Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Bilingual
- Effective Organizational Skills
- Strong work ethic
- Customer/Client relations
- Assertiveness
- Problem-solving skills
- Exceptional customer service
- Basic Microsoft office skills
- Fee Track System
- Law Pay System
Languages
Spanish
Native/ Bilingual
Accomplishments
- Perfect Attendance 2024
Timeline
Receptionist
Roy Petty & Associates LLC
05.2024 - Current
Server
Pappadeaux's Seafood Kitchen
05.2022 - 05.2024
Customer Service Representative
Walgreens
03.2018 - 05.2022
Pharmacy Technician
Walgreens
06.2016 - 12.2017
High School Diploma -
North Mesquite High School
Some College (No Degree) - Bachelor's of Science in Nursing
The University of Texas At Arlington