Cindy Jones
Sulphur,LA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Maintained all schedules for staff. Assisted pharmacy manager in evaluations for staff.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician
Good Day Farm
Lake Charles, Louisiana
02.2020 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Lead Pharmacy Technician
Brookshire Brothers
Sulphur, Louisiana
08.2005 - 02.2021
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
Pharmacy Technician
Walmart
Lake Charles, Louisiana
07.1998 - 08.2005
Skills
- Insurance Verification
- Medication Dispensing
- Insurance Billing
- Drug Inventory Management
- Excellent Customer Service
References
- Kenny Doucet (337-304-9404)
- Debbie Ellender (337-263-7021)
- Mandi Bruns (337-802-7763)
Timeline
Pharmacy Technician
Good Day Farm
02.2020 - Current
Lead Pharmacy Technician
Brookshire Brothers
08.2005 - 02.2021
Pharmacy Technician
Walmart
07.1998 - 08.2005