Cindy Joseph
Miami,FL
Summary
Seeking a position; that would allow me the opportunity to use my skills and knowledge toward growth. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Self-Sufficiency Specialist I
Department of Children's and Families
Miami, FL
06.2023 - 06.2024
- Utilized computer-based systems to validate eligibility under current regulations
- Conducted interviews to validate applicant details
- Documented all client interactions and communications
- Calculate and authorize public assistance benefits based on eligibility.
- Provided clear explanations of benefit amounts to enhance customer comprehension.
- Stay updated on changes in relevant rules, laws, and procedures.
Specimen Technician
Quest Diagnostics
Miami, FL
01.2022 - 12.2022
- Identified and resolved specimen issues, including missing information
- Demonstrates thorough understanding of compliance policies.
- Maintains high standards of adherence to protocols and compliance policies for preserving specimen integrity
- Collaborates effectively to streamline processes.
- We performed preventive maintenance on laboratory equipment, as required.
- Ensured accurate test result verification before distribution to physicians and healthcare professionals.
Interviewing Clerk
Department Children's and Family
Miami, FL
07.2018 - 03.2020
- Used computers or specified forms to compile, record, and code results or data from interviews or surveys.
- General clerk duties (photocopy, scanner, fax, etc.)
- Determining eligibility.
- Scheduled follow-up interviews when required, liaising directly with candidates to arrange suitable timescales.
- Entered participant data into databases.
Education
General Studies -
Miami Dade College
Miami, FL08.2018
Study Program -
William H. Turner Technical Arts High School
Miami, FL06.2017
Skills
- Attention to Detail
- Microsoft Word
- PowerPoint
- Excel
- Google Docs
- Microsoft Teams
- Customer Relations
- Effective Communication
Personal Information
Title: Entry Level Position
Languages
- English, Native or Bilingual Proficiency
- Haitian Creole, Full Professional Proficiency
Hobbies and Interests
- Communications
- Management
- Customer Service
Languages
English
Native/ Bilingual
Haitian Creole
Full Professional
Timeline
Self-Sufficiency Specialist I
Department of Children's and Families
06.2023 - 06.2024
Specimen Technician
Quest Diagnostics
01.2022 - 12.2022
Interviewing Clerk
Department Children's and Family
07.2018 - 03.2020
General Studies -
Miami Dade College
Study Program -
William H. Turner Technical Arts High School
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