Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Lathrop

Lexington Illinois ,IL

Summary

Accomplished Underwriting Support Supervisor with 24 years of experience in the personal lines auto insurance industry brings proven leadership, organizational and customer relations skills.

Enthusiastic about improving quality and effectiveness of services. Prepared to leverage years of leadership experience in the Underwriting Team Manager role with room for advancement.

Overview

25
25
years of professional experience

Work History

Underwriting Support Supervisor

State Farm
Bloomington , Illinois
01.2015 - Current
  • Lead employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives/team-building events to boost morale and support development.
  • Tracked and documented metrics, and evaluated trends.

Personal Lines Auto Underwriter

State Farm
Bloomington , Illinois
12.2007 - 01.2015
  • Enhanced customer satisfaction by accurately assessing risk and promptly issuing auto insurance policies.
  • Developed strong relationships with agents by providing exceptional service and addressing inquiries professionally.

Contact Center Supervisor

State Farm
Bloomington , Illinois
01.2005 - 12.2007
  • Conducted regular performance evaluations, identifying areas of improvement and implementing corrective action plans for underperforming agents.

Contact Center Specialist

State Farm
Bloomington , Illinois
09.2000 - 01.2005
  • Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.

Contact Center Representative

State Farm
Bloomington , Illinois
08.1999 - 09.2000
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

Education

Bachelor Of Science Degree - Education

Illinois State University
Normal, IL
05.1999

Skills

  • Employee Development and Motivation
  • Performance Tracking and Evaluation
  • Behavior Identification
  • Customer Care
  • Supervisory Abilities

Timeline

Underwriting Support Supervisor

State Farm
01.2015 - Current

Personal Lines Auto Underwriter

State Farm
12.2007 - 01.2015

Contact Center Supervisor

State Farm
01.2005 - 12.2007

Contact Center Specialist

State Farm
09.2000 - 01.2005

Contact Center Representative

State Farm
08.1999 - 09.2000

Bachelor Of Science Degree - Education

Illinois State University
Cindy Lathrop