Overview
Work History
Education
Skills
Timeline
Generic

Cindy Lee

Columbus,OH

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Discover Bank, Member FDIC
Columbus
05.2021 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Manufacturing Associate

Stanley Electric Stanley Electric
London, Ohio
08.2016 - 10.2020
  • Read engineering drawings and specifications to determine job instructions and material requirements.
  • Maintain records of production, quality control, and machine maintenance activities.
  • Perform periodic inspections on products to ensure conformity with customer requirements.
  • Assemble parts into finished products using various mechanical processes including welding, brazing, soldering, gluing and riveting.

Customer Service Representative

GC Services
Huntington , WV
10.2013 - 10.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Some College (No Degree) -

Franklin University
Columbus, OH

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Call Management
  • Scheduling
  • Critical Thinking
  • Delivery Scheduling
  • Customer Service

Timeline

Customer Service Representative

Discover Bank, Member FDIC
05.2021 - 10.2024

Manufacturing Associate

Stanley Electric Stanley Electric
08.2016 - 10.2020

Customer Service Representative

GC Services
10.2013 - 10.2016

Some College (No Degree) -

Franklin University
Cindy Lee