Cindy Lewis
Healthcare Billing Specialist
Ypsilanti,MI
Summary
Experienced healthcare billing and customer service professional with over 5 years of experience in handling claims, resolving complex technical and non-technical issues, and providing exceptional service in high-pressure environments. Skilled in troubleshooting, coordinating service requests, and leveraging data insights to provide consultative feedback. Proficient in EPIC, helpdesk software, and telephony systems with a focus on maintaining high standards of accuracy, timeliness, and customer satisfaction. Strong communicator, highly organized, and deadlinedriven with a commitment to delivering world-class support
Overview
8
8
years of professional experience
Work History
Billing and Collections Specialist
Trinity Health
04.2024 - Current
- Promptly respond to customer requests through various communication channels, ensuring timely claim resolutions and troubleshooting issues in real-time.
- Investigate overpayments, underpayments, credit balances, and payment delays while ensuring accurate and timely recordkeeping.
- Provide consultative feedback to customers based on data insights, ensuring that all service interactions contribute to positive customer outcomes.
- Achieved a 98% accuracy rate in cash reconciliation by adhering to standardized processes and procedures.
- Work closely with internal teams and vendors to ensure customer satisfaction and optimal service performance
Registrar
Michigan Medicine
08.2023 - 04.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
Pharmacy Technician
Michigan Medicine
09.2022 - 08.2023
- Assisted customers and healthcare professionals by accurately processing medication orders and troubleshooting inventory issues.
- Supported pharmacy operations by maintaining compliance with regulations and ensuring precise handling of controlled substances.
- Communicated with customers via phone and in-person to resolve technical and medical inquiries promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Emergency Room Registrar
Michigan Medicine
10.2018 - 09.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
Patient and Food Worker
Michigan Medicine
03.2017 - 10.2018
- Reduced food waste through efficient inventory management and optimal food storage techniques.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Streamlined kitchen processes with effective communication between front-of-house and back-of-house staff members.
- Assisted in training new employees, fostering a supportive work environment and contributing to overall team success.
Education
High School Diploma -
Ypsilanti High School
Ypsilanti 05.2001 -
Skills
Debt recovery
Languages
Spanish
Native or Bilingual
Timeline
Billing and Collections Specialist
Trinity Health
04.2024 - Current
Registrar
Michigan Medicine
08.2023 - 04.2024
Pharmacy Technician
Michigan Medicine
09.2022 - 08.2023
Emergency Room Registrar
Michigan Medicine
10.2018 - 09.2022
Patient and Food Worker
Michigan Medicine
03.2017 - 10.2018
High School Diploma -
Ypsilanti High School
05.2001 -
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