Cindy Leyva
Diboll,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Mindset Care
Remote
08.2024 - 10.2025
- Coordinated with external agencies to ensure continuity of care for clients.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
Front Desk Receptionist
Krohn internal medicine
Lufkin, TX, TX
01.2024 - 08.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Collection Specialist
Bread Financial
Remote
10.2022 - 10.2023
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Enhanced departmental performance with consistent monitoring and coaching of team members.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
Disability Specialist
Centauri Health Solutions Inc - Human Arc
Remote
05.2021 - 09.2022
- Improved client satisfaction by efficiently addressing and resolving disability claims inquiries.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
- Streamlined internal processes to enhance team efficiency and productivity in managing caseloads.
- Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
Call Center Representative
UBank
Lufkin, TX
01.2020 - 03.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Front Desk Manager
East Texas Drug Testing/Ellis Chiropractic
Lufkin, TX
01.2018 - 01.2020
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Medical Assistant
Children’s Clinic/Angelina Pediatrics
Lufkin, TX
01.2014 - 01.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
High Diploma -
Lufkin High School
Lufkin, TX05.2008
Skills
- Critical Thinking
- Active Listening
- Empathy and Tactfulness
- Assertiveness
- Telephone Etiquette
- Attention to Detail
- Debt Recovery Expertise
- Spanish Fluency
Timeline
Intake Specialist
Mindset Care
08.2024 - 10.2025
Front Desk Receptionist
Krohn internal medicine
01.2024 - 08.2024
Collection Specialist
Bread Financial
10.2022 - 10.2023
Disability Specialist
Centauri Health Solutions Inc - Human Arc
05.2021 - 09.2022
Call Center Representative
UBank
01.2020 - 03.2021
Front Desk Manager
East Texas Drug Testing/Ellis Chiropractic
01.2018 - 01.2020
Medical Assistant
Children’s Clinic/Angelina Pediatrics
01.2014 - 01.2015
High Diploma -
Lufkin High School