Cindy Martinez
Pomona,CA
Summary
Flexible Medical Assistant/Administrative passionate about patient care and aptitude for front desk duties/Back Office as demonstrated over 15 years. Fulfilled all Certified Medical Assistant duties in fast paced specialty clinics. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and flexibility where it is needed. Triaged patients, took vital signs and assist in patient care all areas.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant
CHOC Children's Hospital
08.2018 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Triaged patients, took vital signs, and assist with patient care
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Administrative Assistant
Nopaval Kayan Karnavy Medical Group
04.2006 - 10.2017
- Adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Organized paperwork such as charts and reports for office and patient needs.
- Took vitals signs, and assist with every area of patient care
- Lab processing, assisting in small procedures, and maintained cleaned exam rooms and all medical equipment.
Education
High School Diploma -
Garey High School
Pomona, CANo Degree - Medical Assistant
North-West College - Pomona
Pomona, CASkills
- Patient Demographics
- Workflow Coordination
- Patient Scheduling/Referral Coordination
- Healthcare Billing Familiarity/Basic accounting
- Patient care/Triaged patients
- Phone and Email Etiquette
- HIPAA Compliance Knowledge
- Taking vitals/assist in every area of patient care
- Maintained & cleaned exam rooms and all medical equipment
Languages
Spanish
Professional Working
Timeline
Medical Administrative Assistant
CHOC Children's Hospital
08.2018 - Current
Medical Administrative Assistant
Nopaval Kayan Karnavy Medical Group
04.2006 - 10.2017
High School Diploma -
Garey High School
No Degree - Medical Assistant
North-West College - Pomona
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