Cindy Maya Trevizo
Tulsa,OK
Summary
Experienced Assistant Manager with 6+ years of leadership in high-volume store operations. Skilled in team development, inventory and labor management, food safety compliance, and delivering exceptional customer experiences. Strong operational focus with hands-on experience in audit readiness, cost control, and mentoring high-performing teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
01.2025 - Current
- Support store leadership in all aspects of daily operations, including inventory control, safety, labor planning, merchandising execution, and financial performance
- Select, train, coach, and develop Team Members and shift leaders to build a high-performance team and reduce turnover
- Uphold and communicate company programs, standards, and operational expectations to Team Members
- Regularly inspect operations to ensure compliance with food safety, sanitation, and regulatory requirements
- Prepare for and support EcoSure and Health Department safety audits, maintaining strong audit readiness and compliance standards
- Review scheduling, purchasing, and operational expenses to support labor efficiency and cost control goals
- Manage inventory, truck orders, and product rotation to maintain freshness, minimize waste, and support profitability
- Address customer concerns professionally and effectively to maintain outstanding customer service
- Assist with financial oversight including weekly productivity tracking, labor management, and operational reporting
Shift Lead
Panda Express
12.2020 - 01.2025
- Trained and developed new hires, fostering skill development and a positive work environment
- Managed operations and upheld product quality, ensuring consistency and guest satisfaction.
- Resolve operational challenges, maintaining service quality.
- Delivered exceptional customer service, resolving issues quickly and maintaining high satisfaction levels.
- Took ownership of managerial tasks, including truck orders, inventory, and financials, such as Weekly Productivity reports.
Counter Helper
Panda Express
12.2017 - 12.2020
- Provided exceptional customer service in a high-volume, fast-paced environment
- Assisted with order preparation, food safety, and maintaining clean, organized workstations
- Supported team operations, collaborating with co-workers to ensure smooth service flow
- Learned foundational skills in inventory handling, product rotation, and operational standards
Education
Bachelor of Science - Business Administration Accounting
Oklahoma State University
Stillwater, OK05.2023
Skills
- Store Operations & Execution
- Team Member Selection, Training & Development
- Inventory Control, Ordering & Cost Management
- Labor Planning, Scheduling & Expense Control
- Food Safety, Regulatory Compliance & Audit Readiness
- Customer Service & Employee Relations
- Strong Organizational, Communication & Leadership Skills
- Ability to Multi-task, Delegate & Prioritize in Fast-Paced Environments
- Flexible Schedule Availability
Certification
ServSafe Food Protection Manager, Valid through 06/2023.
LANGUAGES
English - Highly proficient
Spanish - Native
Timeline
Assistant Manager
Panda Express
01.2025 - Current
Shift Lead
Panda Express
12.2020 - 01.2025
Counter Helper
Panda Express
12.2017 - 12.2020
Bachelor of Science - Business Administration Accounting
Oklahoma State University