JAMES F. THOMPSON III
Cincinnati
Summary
Executive-level retail and operations leader with a proven record of driving store performance, developing high-performing teams, and delivering exceptional guest experiences. Known for transforming operations, strengthening culture, and exceeding financial, operational, and people metrics. Experienced in full P&L ownership, workforce leadership, operational execution, and multi-unit scale performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Cincinnati
01.2019 - 11.2024
- Directed end-to-end operations of a high-volume business unit with full accountability for revenue, staffing, customer experience, and asset performance.
- Led and developed a multi-functional team, driving accountability, engagement, and performance across sales, service, and operations.
- Improved operational efficiency and reduced controllable costs by 15% through disciplined execution, process optimization, and budget management.
- Consistently achieved top-tier customer satisfaction performance, ranking among the highest-performing locations 10 out of 12 months in 2022.
- Built a strong leadership pipeline, promoting 15+ team members into leadership roles through coaching, training, and performance management.
- Strengthened operational execution and service delivery through strategic partnerships with corporate clients, vendors, and service providers.
- Recognized as a top-performing manager in 2022 for leadership excellence, financial performance, and team development.
- Drove sustained revenue growth and profitability through data-driven decision-making and performance metrics.
Account Executive
Jump Crew
Florence
01.2019 - 12.2019
- Generated $50,000+ in monthly revenue through consultative selling and strategic client engagement.
- Increased close rates by 20% through disciplined pipeline management and data-driven sales strategy.
- Built long-term client relationships through tailored solutions and consistent communication.
Territory Sales Representative
IGS Energy
Florence
01.2018 - 01.2019
- Increased regional sales by 20% through territory optimization and customer-focused engagement strategies.
- Collaborated with internal teams to improve service delivery, retention, and operational alignment.
Education
Bachelor of Science - Marketing & Business Administration
Tennessee Technological University
Bachelor of Science - Business Administration & Accounting
Mississippi College
Skills
- Store Operations & Execution
- Team Leadership & Talent Development
- Guest Experience & Engagement
- Sales Growth & KPI Performance
- P&L & Payroll Management
- Merchandising & Operational Excellence
- Workforce Planning & Coaching
- Safety, Compliance & Asset Protection
- Cross-Functional Leadership
- Culture Building & Performance Accountability
- Process Optimization & Continuous Improvement
Executive Impact Results
- 36% year-over-year revenue growth
- Top 5 branch in operating profit (8 of 12 months in 2022)
- Awarded 'Cup of Champions' for leadership and customer experience
- Built and led high-performing teams with strong retention and promotion rates
- Improved operational execution and cost control while maintaining premium guest experience
Core Executive Capabilities
- Store Operations & Execution
- Team Leadership & Talent Development
- Guest Experience & Engagement
- Sales Growth & KPI Performance
- P&L & Payroll Management
- Merchandising & Operational Excellence
- Workforce Planning & Coaching
- Safety, Compliance & Asset Protection
- Cross-Functional Leadership
- Culture Building & Performance Accountability
- Process Optimization & Continuous Improvement
Timeline
Branch Manager
Enterprise Mobility
01.2019 - 11.2024
Account Executive
Jump Crew
01.2019 - 12.2019
Territory Sales Representative
IGS Energy
01.2018 - 01.2019
Bachelor of Science - Marketing & Business Administration
Tennessee Technological University
Bachelor of Science - Business Administration & Accounting
Mississippi College