Kenneth Kell

• Lead store operations during assigned shifts, taking full ownership of execution, team direction, and customer experience
• Act as primary decision-maker in high-pressure situations, including understaffed shifts, customer escalations, and operational breakdowns
• Drove store performance through enhanced customer engagement, loyalty program enrollment (ExtraCare/EC+), and service execution
• Train and coach team members on operational processes, improving execution consistency and overall team performance
• Support Store Manager in staffing decisions, task prioritization, and execution planning to meet store goals
• Executed merchandising strategies, planograms, and inventory processes to optimize sales growth and maintain in-stock conditions
• Identified performance gaps and implemented corrective actions to enhance store recovery, workflow efficiency, and team accountability
• Maintain full responsibility for closing operations, including cash control, deposits, and adherence to company procedures

• Founded a startup company capturing a niche market by leveraging extensive operations knowledge in the vacation rental and cleaning industry combined with a decade of high-end sales and service in luxury goods to create and manage a turnover service for short-term rentals across Dallas, New Orleans, Nashville, and Miami. Demonstrated excellence as a ‘disruptor’ of industry norms, positioning the business to outpace competitors through implementation of a fully technology-based business approach.
• Consulted with owners on daily operations for 15+ short-term rentals, generating over $250,000.
• Streamlined property management processes to enhance efficiency and service delivery.
• Coordinated maintenance schedules and vendor contracts for property upkeep.

• Consolidated fragmented workflows into company-wide SOPs, saving over 12 labor hours weekly.
• Oversaw daily operations, optimizing staff scheduling and resource allocation to enhance operational efficiency.
• Increased customer satisfaction by 11 points through targeted process improvements and comprehensive quality assurance audits.

Standardized operations across over 100 properties to enhance efficiency.

• Implemented energy efficiency upgrades, achieving annual savings of $29,000.
• Designed and launched a DIY setup program, reducing deployment costs by 35%.
• Rebuilt QA inspection program, sustaining 4.88 average guest rating across 337 units.
• Directed launches for more than 120 properties, completing 95% on time and within budget.
• Operated multi-city turnover and property support service for over 120 units.
• Developed training programs that reduced new-hire ramp time from three weeks to five days.
• Scaled cleaning operations across four states with over 30 staff, achieving 23% reduction in turnover.
• Established compliance and safety standards, ensuring adherence to city, state, and national regulations throughout property lifecycle.

• Supported daily operations and departmental leadership by executing and training associates on structured sales processes, enhancing customer confidence and conversion.
• Delivered $2.7M in annual revenue by leading the team to consistently meet and exceed key performance metrics in credit acquisition, warranty attachment, and custom design sales.

• Youngest Store Manager in company history, selected to lead a $1M store and grew annual revenue to $1.5M through strong sales execution and team leadership.
• Maintained strict control of P&L, delivering the most profitable store performance in the region.
• Developed and executed visual merchandising strategies that enhanced product presentation and increased sales performance.
• Oversaw inventory management including case counts, audits, and loss prevention, ensuring accuracy and minimizing shrink.
• Recruited, hired, and developed top-performing team members, improving productivity, retention, and overall store performance.

• Guest service fundamentals and experience building a guest-first culture and driving loyalty programs
• Engaged guests through active listening and personalized service.
• Applied retail business fundamentals to analyze department sales trends, optimize inventory management, and inform pricing and promotions strategies.
• Planned departmental workload to align with business priorities and achieve service, sales, and store card goals.