Cindy Medrano
Bakersfield,CA
Summary
Hardworking medical administrative/clinical professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ABA Scheduler
California Spectrum Services
Bakersfield, California
02.2026 - Current
- Maintain files and records with effective filing systems
- Address client or team member concerns regarding scheduling
- Answers and makes calls to clients and team members
- Prepare and send faxes
- Set appointments for admin and clinical team members
- Assists in ensuring contract fulfillment for each client based on contracted services
- Assists in scheduling for clinical team members
- Maintain up to date records on the availability of team members and clients
- Send emails to all CSS staff when changes are made to set schedules
- Coordinate intake procedures for clients
- Coordinate initial assessment process between insurance provider, caregiver, and CSS team members
- Input the necessary information into the scheduling data base when changes are made by team members or caregivers
- Manage cancellations as they occur and arrange for coverage and/or make up sessions
- Prepare and send monthly schedules to caregivers
- Input new client information into data base and update information as needed
- Book, coordinate, and reschedule client appointments as needed among all CSS team members and stakeholders.
- Review all documentation related to client and team member scheduling, authorizations, and reports abiding by company policies
- Identify staffing needs and support recruitment of new positions
- Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations
- Provide professional support to CSS staff related to scheduling and case coordinator between insurance providers
- May serve as primary receptionist (i.e., answering and directing incoming calls, greeting, directing, and assisting
Front Office Coordinator
Terrio Physical Therapy & Fitness
Bakersfield, CA
12.2023 - 07.2025
- Responded to messages and emails to the office and transferred correspondence.
- Performed administrative support tasks, completing duties within required timeframes.
- Maintained general office organization and cleanliness.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Resolved customer complaints or answered customers' questions.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Scheduled appointments, meetings and events for management staff.
- Classified information into chronological, alphabetical or numerical order.
- Scanned patient's identification cards and insurance cards into EMR system.
Medical Assistant/Medical Receptionist
Clinica Sierra Vista
Bakersfield, CA
05.2021 - 12.2023
- Entered insurance, demographics and health history into patient database.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Set up appointments for physician visits and procedures using calendar software.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Medical Assistant Extern
Synergy Wellness Center
Bakersfield, CA
03.2021 - 04.2021
- Escorted patients to examination rooms and documented medical histories.
- Monitored patient stability by checking vital signs and weight.
- Escorted patients to examination rooms and prepared for physician exams.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Administered injections and performed blood draws as needed.
- Performed drug screening on patient's.
- Other job related duties as well.
Education
Certified Clinical Medical Assistant - Clinical Medical Assistant
Kern Valley Medical College
Bakersfield, CA04.2021
Associate of Science - Psychology
Bakersfield College
Bakersfield, CASkills
- HIPAA Guidelines
- Employee Scheduling
- Prescription Refills
- Current Medical Assistant Certification
- Insurance Authorizations
- Patient Callbacks
- Telephone Etiquette
- BLS Certified
- Administering Medications
- Customer Service
- Appointment Scheduling
- Verbal and Written Communication
- Cleaning and Sterilizing
- Problem-Solving
- Time Management
- Front Desk Operations
- Appointment Confirmation
- Decision Making
- Handling Customer Complaints
- Goal Setting
- Phone and Email Etiquette
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
ABA Scheduler
California Spectrum Services
02.2026 - Current
Front Office Coordinator
Terrio Physical Therapy & Fitness
12.2023 - 07.2025
Medical Assistant/Medical Receptionist
Clinica Sierra Vista
05.2021 - 12.2023
Medical Assistant Extern
Synergy Wellness Center
03.2021 - 04.2021
Certified Clinical Medical Assistant - Clinical Medical Assistant
Kern Valley Medical College
Associate of Science - Psychology
Bakersfield College