Tanya N. Brown
Memphis,USA
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to solve problems. Seeking to leverage skills and knowledge to contribute to team success. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
25
25
years of professional experience
Work History
Business Support Coordinator/Scheduler
Methodist Le Bonheur Healthcare
02.2025 - Current
- Schedule Transplant patients for test, labs, transplant education, and etc.
- Call patients with their scheduled appointment, and enter appointment information in the system (EPIC).
- Reschedule patients appointments when requested by the patient, doctor, nurse practitioner, or whenever it's necessary.
- When doing clinic, after the patient sees the doctor or nurse practitioner, they will let us know if the patient will move forward to being added to the transplant list. I have to send the Nurse and the Financial Advisor, a message stating; financial approval is needed for patient.
- I also discharge patients when they are finished in clinic.
Unit Coordinator
Methodist LeBonheur Hospital
06.2022 - Current
- Assembled and processed charts on new and discharged patients
- Answer phones and call lights
- Order supplies and equipment for patients and the unit
- Print off team census for the oncoming shifts
- Facilitate smooth communication between patients, families, and clinical staff as a part of quality care delivery
- Make copies of documents as needed
- Provided customer service support by responding promptly to inquiries from staff, patients, and visitors regarding services offered by the unit.
- Coordinated multiple tasks to ensure efficient workflow throughout the unit.
- Assisted management in developing goals and objectives that are aligned with organizational strategies.
Medical Clerical Assistant
Methodist LeBonheur Hospital
12.2000 - 06.2022
- Performs daily front desk secretarial operations including answering the phone, registering patients in the hospital mainframe, preparation of chart contents, and records retrieval
- Corresponds with hospital staff, and patients
- Supports hospital policies, procedures, and standards
- Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency
- Handles patient documents in a sensitive and confidential manner
- Displays professional customer service to patients
- Assisted patients with daily living activities such as: bathing, clothing, feeding, walking, sitting, turning in bed if needed, and etc.
- took patient's vital signs and charted them.
Patient Care Technician
Fresenius Medical Care
08.2015 - 03.2016
- Collaborated with RNs to provide dialysis treatment to patients while taking, monitoring, charting, and maintaining the functionality of the clinic.
- Prepped and tested equipment; and reviewed treatment sheets.
- Developed relationships with patients in order to effectively improve their quality of life.
- Utilized computer systems for charting patient data.
- Monitored patient condition and reported changes to the nurse.
Education
PROFESSIONAL DIPLOMA - Medical Office Professional
Concord Career College
03.2019
Nursing Assistant - undefined
Health Care Training Institute
09.1992
Skills
- Knowledge of medical terminology
- Verbal communication
- Multitasking
- Decision making
- Patient flow
- New admissions
- Training and mentoring
- Unit reception
- Teamwork
- Excellent communication
- Professionalism
- Decision-making
- Certified in CPR/AED
- Customer service
- Written communication
- Complex problem solving
- Medical terminology
- Charting
- HIPAA compliance
- Supply restocking
- Chart assembly
- Problem-solving
- Self motivation
- Patient safety
- Verbal and written communication
- HIPAA guidelines
Timeline
Business Support Coordinator/Scheduler
Methodist Le Bonheur Healthcare
02.2025 - Current
Unit Coordinator
Methodist LeBonheur Hospital
06.2022 - Current
Patient Care Technician
Fresenius Medical Care
08.2015 - 03.2016
Medical Clerical Assistant
Methodist LeBonheur Hospital
12.2000 - 06.2022
Nursing Assistant - undefined
Health Care Training Institute
PROFESSIONAL DIPLOMA - Medical Office Professional
Concord Career College
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