Rachel Mays
Xenia,Ohio
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Appointment Scheduler
Ellie Mental Health
Xenia, OH
08.2023 - 03.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
Office Coordinator
Dayton Children's Pediatrics
03.2021 - 08.2023
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Provided exceptional patient experience through friendly and compassionate communications.
- Oversaw office inventory and timely reordering of supplies.
Medical Assistant
Dayton Children’s Pediatrics
01.2016 - 03.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Patient Care Technician
Good Samaritan Hospital
08.2014 - 01.2016
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admissions, discharges and transfers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Responded to bell or light signal calls to assist patients with needs.
- Engaged with patient family and friends to provide courteous visit experience.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
Education
High School Diploma -
Greene County Career
Xenia, OH05.2014
High School Diploma -
Xenia High School
Xenia, OH05.2014
Skills
- Meeting organization
- Appointment setting
- Policy updates
- Knowledge of HIPAA regulations
- Understanding of medical laws
- Chart updates
- Medical records management
- Knowledge of medical terminology
- Epic
- Correspondence Management
- Microsoft Office
- Reminder Calls
- Scheduling
Certification
CPR certified
Timeline
Medical Appointment Scheduler
Ellie Mental Health
08.2023 - 03.2024
Office Coordinator
Dayton Children's Pediatrics
03.2021 - 08.2023
Medical Assistant
Dayton Children’s Pediatrics
01.2016 - 03.2021
Patient Care Technician
Good Samaritan Hospital
08.2014 - 01.2016
High School Diploma -
Greene County Career
High School Diploma -
Xenia High School