Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yahsmine Torres

Menifee,Ca

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

15
15
years of professional experience

Work History

ABA Scheduler

Hope CCD
Murrieta, Ca
03.2021 - 03.2024
  • Create/update schedules for in-home and center therapy for therapists and BCBAs.
  • Assisted staff and families with schedule changes for holidays, summer, school, and time off request.
  • First point of contact for new hire onboarding, family concerns, and clerical staff needs.

Appointment Clerk

Kaiser Permanente
Fontana, CA
09.2019 - 03.2021
  • First point of contact for the call center to assist all patients with questions and schedule appointments in different department within the Southern California region.

Insurance Collector/Insurance Poster

Billing4drs
Lake Elsinore, CA
06.2016 - 06.2019
  • Primary on incoming phone calls, assisting with all patient complaints, concerns, and questions regarding statements, insurance collections, and collecting on patient accounts.
  • Primary on posting all insurance payments.

Medical Biller

Temecula Valley Cardiology
Murrieta, CA
06.2015 - 06.2016
  • Assist with scheduling new patients, confirm appointments.
  • Verify insurance with HMOs, PPOs. Enter billing charges and answer billing calls.
  • Collect payments over the phone from patients.

Authorization/Surgery Scheduler

Pain Medicine Associates Inc.
Long Beach, CA
03.2009 - 06.2015
  • Assist patients with scheduling, verify insurances, request authorization for HMO/Work Comp patients to undergo procedures or any referrals requested
  • Schedule in office and out-patient procedures

Education

Medical Billing/Insurance -

North West College
West Covina, California
01.2008

Skills

  • Bilingual (Spanish: Conversational)
  • Excel/Microsoft
  • 10 Key by touch
  • 55 wpm
  • Patient Scheduling
  • Calendar Management
  • Medical Terminology
  • Rainsoft/Epic (EMR)
  • Telephone Etiquette
  • Effective Multitasking
  • Customer Service
  • Schedule Management

Timeline

ABA Scheduler

Hope CCD
03.2021 - 03.2024

Appointment Clerk

Kaiser Permanente
09.2019 - 03.2021

Insurance Collector/Insurance Poster

Billing4drs
06.2016 - 06.2019

Medical Biller

Temecula Valley Cardiology
06.2015 - 06.2016

Authorization/Surgery Scheduler

Pain Medicine Associates Inc.
03.2009 - 06.2015

Medical Billing/Insurance -

North West College

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Yahsmine Torres