Cindy M. Holt
Flanders
Summary
Results-oriented Sr. Director with expertise in program management and client success. Skilled in data analysis and change management, driving cross-functional collaboration to exceed performance goals. Focused on delivering innovative solutions that improve operational efficiency and enhance client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Principle and CEO
CMH Strategic Consultants, LLC
Flanders
01.2013 - Current
- Using expert skills and knowledge, bring successful change to my clients. Plan, launch and manage new business service offerings, including customer needs analysis, business development cycle, executive account management and growth.
- Management Consulting. Participate on client management team, provide strategy input and program status updates, project manager for corporate and call center move.
- Business Development. BD proposal and presentation writing and delivery including product research, company research, needs analysis, custom solutions. Source answers and compose RFP responses, replying in client’s RFP platform, meet all RFP submission deadlines.
- Specialty and Retail Program Support. Program analysis, process flow development, customer service improvement, and program enhancements.
- Oversaw vendor management, negotiated contracts, managed remote call center operations, developed SOPs and corporate policies, engaged 3rd party vendors for staffing, and created training materials.
- Pharmacy Call Center Startup. Plan new call centers and manage operational launches for specialty pharmacy GPO, specialty hub services, and pharma marketing for retail and specialty. Transitioned an inbound pharmacy call center to a full offering outbound pharmacy call center, specializing in high-touch, 'White Glove' hub-based service offerings.
- Compliance and Regulatory Management. Develop and update disaster recovery plans, assure vendor compliance, develop and update compliance documents.
- Operations Management. Manage human resources: write job descriptions, forecast staffing, conduct interviews and evaluations. Provide transitional leadership and supervise on-site employees. Project manage call center and corporate office moves, centralizing operations for executive management and call center functions. Manage technology build-outs.
- Pharma/Pharma Services, Flanders, NJ, Est. 2013
Sr. Director, Program Management
ConnectiveRx
Whippany
07.2025 - 04.2026
- Strategic leader overseeing enterprise-wide program delivery, financial performance, and client success. I drive cross-functional collaboration, lead change initiatives, and ensure scalable, compliant operations across complex portfolios. I coach and develop future leaders, manage high-stakes escalations, and use data-driven insights to guide business decisions and innovation.
- Led strategic initiatives to enhance patient access and affordability of medications.
- Collaborated with cross-functional teams to optimize pharmacy services and operations.
Director, Access & Affordability - US Patient Supp
IQVIA
Durham
05.2022 - 07.2025
- Innovator, mentor, and process improvement leader in the pharmaceutical industry. Successfully implement, project manage, and continuously improve patient services programs by leading a team serving multiple strategic partners. Results routinely surpass forecasts. Consistent, high level of satisfaction among clients, employers, and employees.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Directed cross-functional teams to implement innovative healthcare solutions.
- Oversaw project management processes to ensure timely delivery of client services.
Sr. Manager, Program Management - Lead
ConnectiveRx
Whippany
06.2016 - 05.2022
- Led cross-functional teams to improve patient access programs, resulting in streamlined processes for patients.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed strategic initiatives to improve patient access and medication adherence programs.
Senior Program Manager
Armada Health Care
Florham Park
03.2010 - 04.2013
- Successfully designed, developed, implemented, managed, and continuously improved company programs. Results routinely surpassed forecasts. Program revenues exceeded $10 million annually. Consistent, high level of satisfaction among clients, employers and employees.
- Business Development. On BD team, developed new business with existing clients, primary client liaison for operations and partnered with VP of manufacturer relations to develop and market 'sub-hub' offering.
- Program Management. Managed all aspects of 'sub-hub' programs: development, implementation, operations management and results aggregation.
- Organizational Management. Coordinated and managed corporate office move. Interviewed and gave input to hiring decisions for new senior manager candidates. Led call center team with regular coaching, educational team meetings and employee development.
Vice President of Operations
SLV Pharmacy Inc.
Succasunna
01.2008 - 01.2009
- Initiated, designed and managed business and marketing projects. Marketing and PR responsibility for 16 retail/long-term care pharmacies in chain.
- Operations and Business Management. Managed retail ordering and tracking, employee scheduling, floor plan/layout design, UPC pricing, Medicare accreditation.
- Marketing Management. Planned and managed marketing events, wrote and delivered presentations to community groups, managed community senior wellness events, networked with local groups, followed-up on new customer leads.
- HQ Valley Pharmacy, Succasunna, NJ
Lead Pharmacy Technician
A&P
Flanders
01.2002 - 01.2008
- Compassionate, professional Pharmacy Technician dedicated to excellent customer service. Work with pharmacists, physicians, patients and regulatory agencies.
- Prescription fulfillment. Accurately fill 200 prescriptions per day, investigate and resolve 10-20 insurance issues per day, identify and resolve medication mistakes.
- Inventory and Accounting. Maintained $250K in inventory, placed $12K of orders daily, ensured accurate accounting and inventory including narcotics, updated systems, prepared reports.
- Human Resources. Scheduled pharmacy staff to efficiently manage workload, managed hiring process, initiated store-wide employee recognition program.
- Training. Trained new and existing employees on systems, processes, drug classes, and procedures, new hires. Trained all area pharmacies and their pharmacists on the new systems. District SME/ troubleshooter for new systems roll out.
- Marketing. Initiated, planned and implemented programs for senior target market including gift bags, educational seminars, delivery service and housing requalification assistance.
Education
HIPPA Certified -
04-2026
business degree
County College of Morris
Randolph, New Jersey04-2026
Nursing coursework
01-1984
Skills
- Project management
- Program development
- Risk management
- Compliance management
- Stakeholder engagement
- Vendor negotiation
- Change management
- Strategic alignment
- Data analysis
- Collaborative leadership
Certification
- Lean Six Sigma Green Belt (ICGB)
The Council for Six Sigma Certification (CSSC)
Issued Jan 2021
Credential ID bfyAgu37Hg
Timeline
Sr. Director, Program Management
ConnectiveRx
07.2025 - 04.2026
Director, Access & Affordability - US Patient Supp
IQVIA
05.2022 - 07.2025
Sr. Manager, Program Management - Lead
ConnectiveRx
06.2016 - 05.2022
Principle and CEO
CMH Strategic Consultants, LLC
01.2013 - Current
Senior Program Manager
Armada Health Care
03.2010 - 04.2013
Vice President of Operations
SLV Pharmacy Inc.
01.2008 - 01.2009
Lead Pharmacy Technician
A&P
01.2002 - 01.2008
HIPPA Certified -
business degree
County College of Morris