Cindy Nguyen
Pomona,California
Summary
Skilled pharmacist with background in managed care, MTM, community, and hospital settings. Have managed medication therapy, conducted wellness and health screenings, and provided immunizations. Strong in patient education and communication, ensuring safe and effective use of medications. Made impactful contributions to healthcare teams by optimizing pharmacotherapy regimens and improving patient outcomes through personalized care plans.
Proficient Medicare coverage determination and redeterminations. Experienced with utilization management related to HCPCS review.
Overview
15
15
years of professional experience
Work History
Transition of Care Clinical Pharmacist
IEHP
Rancho Cucamonga, USA
10.2023 - Current
- Reviewed patient medical records for drug allergies, interactions, and contraindications to ensure safe medication use.
- Conducted regular reviews of medication profiles to identify possible adverse reactions or duplications in therapy.
- Maintained a current knowledge base of pharmaceuticals through continuing education activities and literature review.
- Assessed medication appropriateness using evidence-based guidelines along with patient specific factors such as age, weight, concurrent diagnosis.
- Collaborated with physicians, nurses, and other healthcare professionals regarding optimal therapeutic outcomes for patients.
MTM Pharmacist
IEHP
Rancho Cucamonga, CA
06.2021 - 10.2023
- Communicated directly with patients via telephone to provide medication therapy management services.
- Conducted comprehensive medication reviews, reconciling medication regimens to optimize therapeutic outcomes.
- Assessed drug interactions and contraindications, alerting the prescriber of potential problems.
- Evaluated adherence issues and provided patient education regarding proper use of medications.
- Created customized reports detailing patient-specific information related to medication therapy management services.
- Monitored lab values to ensure appropriate therapeutic levels were achieved.
- Counseled patients on lifestyle modifications that could improve overall health outcomes.
- Utilized evidence-based literature when providing medication therapy recommendations for patients.
Utilization Management and PA Pharmacist
IEHP
Rancho Cucamonga, CA
10.2013 - 08.2023
- Ensured compliance with prior authorization criteria and guidelines established by insurance companies.
- Developed job aids to process HCPCS and Medicare coverage determinations.
- Reviewed appeals and redeterminations.
- Provided timely responses to requests for prior authorizations.
- Analyzed data from various sources such as claim systems, electronic medical records., for gathering information necessary for processing a prior authorization request.
- Answered inquiries from healthcare professionals and patients about coverage, benefits, drug interactions, side effects., related to prescribed medications requiring preauthorization.
Pharmacist
CVS Pharmacy
La Habra, CA
04.2013 - 10.2013
- Interpreted physician prescriptions, prepared medications and provided appropriate counseling to patients.
- Provided patient education on proper use and potential side effects of medications.
- Managed the daily workflow in the pharmacy, including ordering, stocking, dispensing and compounding medications.
- Reviewed patient profiles for drug allergies or sensitivities before dispensing medication.
Pharmacist Manager
Cedar Sinai Medical Center
Los Angeles, CA
10.2012 - 04.2013
- Managed daily operations of pharmacy, including staffing and scheduling.
- Monitored inventory levels, ordered medications, and maintained records of all drugs dispensed.
- Supervised the preparation of sterile products such as intravenous admixtures and chemotherapy agents.
- Conducted regular staff meetings to discuss workflow processes, safety protocols, and quality control measures.
- Ensured that all pharmacy personnel are properly licensed and certified.
Pharmacist Manager
Target
La Verne, CA
07.2009 - 09.2012
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Recruited, hired, and trained new pharmacy staff.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Coordinated with other pharmacy locations to resolve and issues.
- Managed medical supply inventory, complying with applicable laws and regulations.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Educated staff on regulatory changes, drug recalls and investigational studies.
Education
Doctor of Pharmacy -
Massachusetts College of Pharmacy and Health Sciences
Boston, MA05.2007
Bachelor - Chemistry
California State University Fullerton
Fullerton, CA05.2001
Skills
- Transition of care, inpatient to outpatient
- Medication reconciliation
- Medication Therapy Management
- Utilization management- HCPCS
- Medicare coverage determinations and redeterminations
Languages
Vietnamese
Certificationscourses
MTM Certified Pharmacist
Timeline
Transition of Care Clinical Pharmacist
IEHP
10.2023 - Current
MTM Pharmacist
IEHP
06.2021 - 10.2023
Utilization Management and PA Pharmacist
IEHP
10.2013 - 08.2023
Pharmacist
CVS Pharmacy
04.2013 - 10.2013
Pharmacist Manager
Cedar Sinai Medical Center
10.2012 - 04.2013
Pharmacist Manager
Target
07.2009 - 09.2012
Doctor of Pharmacy -
Massachusetts College of Pharmacy and Health Sciences
Bachelor - Chemistry
California State University Fullerton
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