Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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CINDY PEREZ HERNANDEZ

Summary

Bilingual customer-focused and detail-oriented professional with 6+ years of experience in service-driven roles. Skilled in Microsoft Office and digital tools, with proven ability to resolve issues quickly and accurately. Fast learner who adapts to new systems and processes with ease, consistently delivering high-quality results.

Overview

10
10
years of professional experience

Work History

Instacart Shopper

Instacart
09.2021 - Current
  • Memorize store layouts to fulfill orders efficiently, ensuring timely deliveries and accuracy.
  • Maintain professional relations with customers, store personnel, and company, enhancing service quality.
  • Deliver goods on time and in excellent condition, contributing to positive customer feedback.

Delivery Driver

Uber Eats
05.2017 - 09.2021
  • Verified orders to prevent customer complaints, ensuring high satisfaction.
  • Delivered goods on time and in excellent condition, ensuring customer satisfaction.

Teller/Shift Supervisor

PLS Check Cashers
06.2016 - 03.2017
  • Executed store opening/closing, balanced tills, ensuring smooth daily operations.
  • Resolved customer inquiries, enhancing satisfaction and retention.
  • Trained new employees, delegated tasks, improving team efficiency.
  • Processed checks, money orders, and bill payments, maintaining accuracy.

Team Member

Taco Bell
12.2015 - 06.2016
  • Processed food and drink orders, ensuring customer satisfaction and accuracy.
  • Answered customer questions about menu items and promotions, enhancing their dining experience.
  • Operated POS system to process payments efficiently and accurately.
  • Maintained clean and organized work areas, promoting team safety and operational efficiency.

Education

GED Diploma -

Skills

  • Problem Solving
  • Effective Multitasking
  • Time Management
  • Attention to Detail
  • Microsoft Office
  • Customer Service
  • Quick learner
  • Sales
  • Computer Skills
  • Quality Control

LANGUAGES

  • Spanish
  • English

Timeline

Instacart Shopper

Instacart
09.2021 - Current

Delivery Driver

Uber Eats
05.2017 - 09.2021

Teller/Shift Supervisor

PLS Check Cashers
06.2016 - 03.2017

Team Member

Taco Bell
12.2015 - 06.2016

GED Diploma -

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CINDY PEREZ HERNANDEZ