Cindy Rodriguez
Channelview
Summary
Dynamic property management professional with 20+ years of experience in boosting occupancy rates through effective marketing and tenant relations. Proven ability to manage financial budgets, lead teams, and maintain strong partnerships with property owners and tenants.
Overview
24
24
years of professional experience
Work History
Property Manager - Keener Management
The Selena
Houston
08.2024 - Current
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Property Manager
Verandas at Northshore - Betterworld Properties
Houston
04.2019 - 05.2024
- Setting up new properties for company, hiring/training new employees, handling all city permit renewal and name change, marketing, lease up units, increasing monthly goals, unit inspections, evictions, tenant relations with monthly events, supervising inside/outside.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Boosted occupancy 93% by leveraging market knowledge and successful promotional strategies.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Property Manager
Woodvine Apartments - Centra Partners
Houston
10.2010 - 07.2018
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Communicated effectively with owners, residents and on-site associates.
- Trained and guided team members to maintain high productivity and performance metrics.
Asst. Property Manager
Star Crossing Apartments
Houston
09.2009 - 10.2010
- Managed collections, evictions, move-in/out inspections, tenant relations, and after-hour calls while preparing vacant and occupied units for monthly inspections.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Conducted property showings to showcase features and address tenant inquiries.
- Facilitated resolution of tenant conflicts related to noise, encroachments, and parking to foster a harmonious community.
- Maintained detailed, accurate records of resident and tenant communications to ensure compliance with regulations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Handled processing of security deposit refunds for tenants to ensure timely returns.
Asst. Property Manager
Oaks On Antoine
Houston
04.2006 - 08.2009
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Validated rental eligibility by using company's verification process.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Ensured policies and rules were followed by all tenants.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Property Manager
Redford Square Apartments
Houston
04.2005 - 04.2006
- Leasing,collections,evictions,hire contractors since Property was under a big Rehab, after hour calls,marketing,daily reports to owner on traffic,leases,move-ins, etc.
- Processed project change requests and performed coverage research to handle repair issues.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Managed operations and leasing of upscale community of nearly 500+ apartment homes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Asst. Property Manager
Las Palmas Apartments
Houston
01.2002 - 02.2005
- Oversaw monthly collections of over $250K in funds, maintaining high payment rates by building positive relationships with tenants.
- Conducted property showings, highlighting features and addressing concerns to secure lease agreements.
- Promoted key accommodations during tours of vacant condominiums, enhancing client interest and facilitating decision-making.
- Showed apartments to potential tenants, providing information on community amenities and fostering positive engagement.
- Kept accurate records of all resident and tenant correspondence.
- Escalated any major issues to property manager for immediate remediation.
Education
National Institute of Technology
GED -
Houston Community College
Houston, TXSkills
- Affordable housing programs knowledge
- Financial budgeting
- Team leadership
- Budgeting
- Staff management
- Leasing and sales
- Skilled multi-tasker
- Tenant relations
- Customer service-focused
- Knowledge of building codes
Timeline
Property Manager - Keener Management
The Selena
08.2024 - Current
Property Manager
Verandas at Northshore - Betterworld Properties
04.2019 - 05.2024
Property Manager
Woodvine Apartments - Centra Partners
10.2010 - 07.2018
Asst. Property Manager
Star Crossing Apartments
09.2009 - 10.2010
Asst. Property Manager
Oaks On Antoine
04.2006 - 08.2009
Property Manager
Redford Square Apartments
04.2005 - 04.2006
Asst. Property Manager
Las Palmas Apartments
01.2002 - 02.2005
National Institute of Technology
GED -
Houston Community College