Marc Mathews
Staten Island,NY
Summary
Highly accessible Property Manager with a strong focus on resident and partner satisfaction. Exceptional organizational and time management skills. Skilled in overseeing operational aspects, tenant relations, office management, and maintenance coordination. Successfully balances tenant rights with business considerations to achieve financial targets. Demonstrates excellent interpersonal, communication, and leadership abilities. Diligent and proactive in addressing resident concerns, spearheading repairs, and implementing updates to enhance properties. Brings 9 years of Property Management experience with a goal-oriented and performance-minded approach.
Overview
9
9
years of professional experience
Work History
Property Management
Shamco Management
11.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Work with Engineers to have properties evaluated to identify areas requiring capital improvements.
- Assist in hiring contractors or vendors for construction and renovations.
- Maintained detailed records of capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored quality of work to meet established standards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 800 tenants across 12 properties.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Manager
Tona Management
04.2019 - 11.2020
- Established strong, professional relationships with superintendent and residents by promoting team collaboration and delivering exemplary service
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Organized and participated in management meetings on weekly basis to give residents opportunity to ask questions and provide forum for issues to be addressed
- Administered operations to handle needs of more than 150 tenants across 300 property units
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight
- Communicated with landlord regarding building and tenant issues
- Generated professional networks by engaging in professional, industry and government organizations
- Completed final move-out walk-throughs with tenants to identify any required repairs
- Assessed property every week, compiled information and wrote reports regarding findings for submission to owners
- Followed up on delinquent tenants and coordinated collection procedures
- Promptly responded to tenant complaints and concerns for over 5 properties
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
Property Manager
HL
01.2019 - 04.2019
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained sufficient number of units market-ready at all times.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated with landlord regarding building and tenant issues.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
Property Manager
Grinberg Management
12.2016 - 01.2019
- Introduced prospective tenants to types of units available and performed tours of premises
- Administered operations to handle needs of more than 150 tenants across 180 property units
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Maintained accurate records of all correspondence with and from tenants
- Monitored and documented all income, including delinquencies
- Oversaw daily operations, maintenance and administration of various properties
- Initiated contact with new tenants to coordinate move-in process, provide an introduction to maintenance staff, review services, and explain building rules and regulations
- Pre-occupancy and post occupancy inspections
- Manage all repairs ensuring jobs are completed in a satisfactory manner
- Knowledge of Department of Housing and Urban Development ( HUD ) rules and regulations
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Followed up on delinquent tenants and coordinated collection procedures
Education
Associate of Arts -
Manhattan College
1998
Skills
- Knowledge of building codes
- Property tours and inspections
- Database management
- Maintenance knowledge
- Administrative support
- Affordable housing programs knowledge
- Tenant and eviction laws
- Database Management
- Compliance Monitoring
- Tenant Relations
- Knowledge of Building Codes
- Contract Negotiation
- Business Administration
- Maintenance Scheduling
- Exceptional Oral and Written Communication Skills
- Maintenance Knowledge
- Property Inspections
Languages
Spanish
Native or Bilingual
Timeline
Property Management
Shamco Management
11.2020 - Current
Property Manager
Tona Management
04.2019 - 11.2020
Property Manager
HL
01.2019 - 04.2019
Property Manager
Grinberg Management
12.2016 - 01.2019
Associate of Arts -
Manhattan College
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