Cindy Schott
Wickenburg,AZ
Summary
Expert Bartender with history of working across hospitality sector, with talent for calmly managing fast-paced, high-volume work with continuous demands. Hardworking and committed to upholding the highest standards of customer service.
Overview
21
21
years of professional experience
Work History
Bartender
Ladera Grill
Morgan Hill, CA
05.2011 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Barback
Rosy's At The Beach
Morgan Hill, CA
10.2010 - 04.2011
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Reservation Agent
Meadowood Resort/Inn At Southbridge
Napa, CA
01.2000 - 10.2001
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Innkeeper
Maison Fleurie
Yountville, CA
01.1997 - 02.1998
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
Receptionist
Morrison & Foerster
Irvine, CA
08.1989 - 02.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.1983
Skills
- Multitasking and Prioritization
- Teamwork and Professionalism
- Hospitality and Guest Service
- Mixology Techniques
- Organized and Detail Oriented
- Liquor, beer and wine knowledge
- Aloha POS
Additional Information
My 40 year career has been in the hospitality industry. I am very versatile in the industry and have always received high accolades from my peers. during breaks in my job history I started my own house cleaning service so I could manage my own schedule to pursue animal rescue.
Timeline
Bartender
Ladera Grill
05.2011 - 07.2021
Barback
Rosy's At The Beach
10.2010 - 04.2011
Reservation Agent
Meadowood Resort/Inn At Southbridge
01.2000 - 10.2001
Innkeeper
Maison Fleurie
01.1997 - 02.1998
Receptionist
Morrison & Foerster
08.1989 - 02.1997
High School Diploma -
Mission Viejo High School
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