Experienced department store retail manager with over 35 years of leadership in high-volume, multi-department environments. Proven success managing Ladies Accessories, Juniors Sportswear, and Men’s Apparel in a major department store setting. Frequently recognized as Department Manager of the Month for driving operational excellence and team performance. Strong background in customer service, visual merchandising, inventory control, and credit/sales achievement. Adept at adapting to new departments and maintaining consistent operational excellence in fast-paced retail environments.
Overview
36
36
years of professional experience
Work History
Department Manager
Boscov’s Department Store
06.1990 - 05.2026
Managed multiple retail departments including Ladies Accessories, Juniors Sportswear, and Men’s Department in a large department store environment.
Team Leadership: Supervised daily operations across multiple fashion and apparel departments in a high-traffic retail setting, directly managing a team of 5–10 employees. Led, trained, and supported sales associates to ensure strong customer service and consistent sales performance.
Sales & Credit Performance: Consistently met or exceeded both sales revenue and store charge card goals on numerous occasions by coaching the team on credit acquisition strategies, strategic merchandising, and proactive customer engagement.
Customer Excellence: Delivered personalized customer assistance, including product selection, styling recommendations, and issue resolution.
Merchandising & Inventory: Maintained visual merchandising standards consistent with corporate guidelines and seasonal floor sets. Managed inventory control, restocking, markdown execution, and stockroom organization.
Daily Operations: Scheduled staff and delegated daily tasks to ensure efficient coverage and store operations.
Strategic Support & Recognition: Recognized as Department Manager of the Month multiple times for outstanding leadership, operational excellence, and team performance. Collaborated with store leadership to execute promotional events, seasonal launches, and store-wide initiatives.
Education
High School Diploma -
James M Bennett
Salisbury, MD
06.1980
Skills
Operations: Department Store Retail Operations, Inventory Management & Stock Control, Loss Prevention Awareness, POS Systems & Cash Handling
Leadership: Team Leadership & Staff Training, Scheduling & Workforce Management, Communication & Problem Solving