Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Serman-Paul

Winston-Salem,NC

Summary

Experienced department store retail manager with over 35 years of leadership in high-volume, multi-department environments. Proven success managing Ladies Accessories, Juniors Sportswear, and Men’s Apparel in a major department store setting. Frequently recognized as Department Manager of the Month for driving operational excellence and team performance. Strong background in customer service, visual merchandising, inventory control, and credit/sales achievement. Adept at adapting to new departments and maintaining consistent operational excellence in fast-paced retail environments.

Overview

36
36
years of professional experience

Work History

Department Manager

Boscov’s Department Store
06.1990 - 05.2026
  • Managed multiple retail departments including Ladies Accessories, Juniors Sportswear, and Men’s Department in a large department store environment.
  • Team Leadership: Supervised daily operations across multiple fashion and apparel departments in a high-traffic retail setting, directly managing a team of 5–10 employees. Led, trained, and supported sales associates to ensure strong customer service and consistent sales performance.
  • Sales & Credit Performance: Consistently met or exceeded both sales revenue and store charge card goals on numerous occasions by coaching the team on credit acquisition strategies, strategic merchandising, and proactive customer engagement.
  • Customer Excellence: Delivered personalized customer assistance, including product selection, styling recommendations, and issue resolution.
  • Merchandising & Inventory: Maintained visual merchandising standards consistent with corporate guidelines and seasonal floor sets. Managed inventory control, restocking, markdown execution, and stockroom organization.
  • Daily Operations: Scheduled staff and delegated daily tasks to ensure efficient coverage and store operations.
  • Strategic Support & Recognition: Recognized as Department Manager of the Month multiple times for outstanding leadership, operational excellence, and team performance. Collaborated with store leadership to execute promotional events, seasonal launches, and store-wide initiatives.

Education

High School Diploma -

James M Bennett
Salisbury, MD
06.1980

Skills

  • Operations: Department Store Retail Operations, Inventory Management & Stock Control, Loss Prevention Awareness, POS Systems & Cash Handling
  • Leadership: Team Leadership & Staff Training, Scheduling & Workforce Management, Communication & Problem Solving
  • Sales & Merchandising: Visual Merchandising & Floor Sets, Credit Acquisition & Sales Goals, Customer Service & Client Relations

Timeline

Department Manager

Boscov’s Department Store
06.1990 - 05.2026

High School Diploma -

James M Bennett