Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Professional Summary
Accomplishments
References
Timeline
Generic

Cindy Solorzano

Lawndale ,CA

Summary

Operations leader with over 29 years of experience at FedEx, advancing from package handler to leadership and program administration roles. Demonstrated expertise in team management, process optimization, performance analysis, and operational excellence. Proficient in cultivating high-performing teams, enhancing service delivery, and executing sustainable systems that elevate efficiency, compliance, and customer satisfaction.

Overview

30
30
years of professional experience
1
1
Certification

Work History

International Document Agent

FedEx
Los Angeles , CA
02.2025 - Current
  • Ensures accurate compliance with USCBP, USDA, and ATF regulations for import/export freight clearance.
  • Collaborates with Customs Brokers to process in-bond packages and reduce release delays.
  • Developed operating plans for LAX Commercial Line Haul, enhancing daily sort execution efficiency.
  • Navigated multiple FedEx systems to optimize connection between air and ground operations.

Program Administrator / Load Quality

FedEx
Los Angeles, California
10.2022 - 02.2025
  • Led density improvement initiatives, increasing flight container utilization by 5%, contributing to a top 3 national ranking.
  • Maintained weekly performance dashboards using Power BI to track employee loading effectiveness, and container usage.
  • Designed and implemented a workplace incentive program, creating a culture of friendly competition that boosted frontline engagement and productivity.
  • Partnered with Dispatch and Sort Ops, meeting weekly to identify and act on operational improvement opportunities.
  • Facilitated training and communication between frontline staff, management, and cross-functional teams.
  • Regularly collaborated with Sales to support account growth, and ensure customer compliance across the shipping lifecycle.
  • Managed communication between stakeholders to ensure project alignment.

Airport Ramp Agent

FedEx
Los Angeles, California
01.2015 - 10.2022
  • Coordinated aircraft movements on the ramp to ensure timely departures.
  • Communicated with flight crews to provide essential operational updates.
  • Conducted safety inspections of ramp equipment and reported maintenance needs.
  • Provided feedback to stations regarding flight safety concerns when flagging weight discrepancies, or undeclared DG.
  • Detailed audits of fuel slips, weight scales, and flight folders.
  • Coordinated safe and efficient aircraft loading and unloading; maintained accurate cargo manifests.
  • Calculated aircraft weight and balance for each flight, ensuring regulatory compliance.
  • Supervised cargo-handling crews, enforcing security protocols, and standard procedures.

On-Road Dispatcher

FedEx
Hawthorne, California
07.2005 - 01.2015
  • Managed daily operations for 50+ couriers, ensuring balanced workloads and on-time deliveries.
  • Created SOPs for dispatch procedures, reducing errors and operational costs.
  • Led fundraising efforts, raising over $1,000 annually for United Way and March of Dimes.
  • Collaborated with sales and operations to anticipate high-volume events and plan accordingly.
  • Spearheaded the initiation of Drop Box Sustainability project early 2000's and designed the blue print for a new work process.
  • Executed real-time adjustments to maintain on-time delivery during service disruptions.
  • Trained over 100 employees on Power Pad implementation, ensuring smooth operational integration.
  • Managed dynamic rerouting during breakdowns, emergencies, and weather events to maintain service continuity.

Delivery Courier

FedEx
Hawthorne, California
06.2000 - 07.2005
  • Delivered packages efficiently across designated routes using company vehicles.
  • Ensured timely pickups and drop-offs while adhering to scheduled delivery times.
  • Maintained accurate records of deliveries and pickups for company tracking systems.
  • Conducted vehicle inspections to ensure safety and compliance with regulations.
  • Collaborated with team members to optimize delivery routes and improve efficiency.
  • Followed safety protocols to protect packages during transit and handling.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.

Team Leader

FedEx
Los Angeles, California
05.1997 - 07.2000
  • Led team operations to enhance daily productivity and efficiency.
  • Mentored staff on best practices and company policies for improved performance.
  • Facilitated team meetings to discuss progress and address challenges collaboratively.
  • Trained new employees on procedures, tools, and safety protocols effectively.
  • Monitored team performance to ensure adherence to quality standards and objectives.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.

Package Handler

FedEx
Los Angeles, California
12.1995 - 05.1997
  • Sorted packages efficiently for timely processing and distribution.
  • Operated package scanning equipment to track shipments accurately.
  • Followed safety protocols to ensure a secure working environment.
  • Assisted in training new team members on standard procedures.
  • Communicated effectively with supervisors regarding workflow challenges.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Labeled parcels accurately according to company guidelines.

Education

High School Diploma -

Leuzinger High School
Lawndale, CA
06-1995

Some College (No Degree) - General Studies

El Camino College
Torrance, CA

Skills

  • Operational planning and project management
  • Continuous improvement and process enhancement
  • Employee training and development
  • Effective communication skills
  • Problem solving and analysis
  • Performance metrics tracking and evaluation

Affiliations

  • I am the team manager for my daughters soccer team
  • I work with UMPS Care USA an Umpire foundation who set up free clinics for inner city kids
  • I am a serious photographer and fluent in utilizing Adobe

Certification

  • Boeing 757, 777, 767, weight and balance certified
  • Airbus A310 and A300 weight and balance certified
  • MD-10 and MD-11 weight and balance certified

Languages

Spanish
Professional

Professional Summary

Operations leader with 29 years at FedEx Express, driving service excellence, operational safety, and regulatory compliance across air and ground operations. Proven success in hiring, training, and retaining top-performing teams, implementing cost-effective strategies, and meeting on-time performance goals. Skilled in audit preparation, critical alert tracking, and time-sensitive account management. Adept at fostering collaboration, improving operational efficiency, and maintaining exceptional customer service standards.

Accomplishments

  • Designed and implemented a drop box cleaning system that became a long-term operational standard and has remained in use for over 15 years.
  • Authored SOPs and job aids that streamlined dispatch and program administration processes, improving accuracy, reducing costs, and enhancing performance across multiple departments.
  • Led department fundraising campaigns for March of Dimes and United Way, achieving record-breaking contributions — the highest in department history — while serving as campaign lead.
  • Identified and escalated a retention risk for a high-revenue customer (SpaceX). Coordinated a meeting with Sales leadership that resulted in saving the account and preserving long-term business.
  • Earned a 5-Year Safe Driving Award in recognition of exemplary safety and commitment to operational excellence.

References

References available upon request.

Timeline

International Document Agent

FedEx
02.2025 - Current

Program Administrator / Load Quality

FedEx
10.2022 - 02.2025

Airport Ramp Agent

FedEx
01.2015 - 10.2022

On-Road Dispatcher

FedEx
07.2005 - 01.2015

Delivery Courier

FedEx
06.2000 - 07.2005

Team Leader

FedEx
05.1997 - 07.2000

Package Handler

FedEx
12.1995 - 05.1997

High School Diploma -

Leuzinger High School

Some College (No Degree) - General Studies

El Camino College

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