Cindy Sugden
Parrish,FL
Summary
Dynamic Travel Advisor with 5 years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
15
15
years of professional experience
Work History
Co-Owner - Travel Advisor
Cruise Planners - Sugden Travel, LLC
2019.11 - Current
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
HSE-GOM Training Coordinator
Anadarko Petroleum Corporation
2008.06 - 2019.11
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Verified training program compliance with applicable laws and regulations.
Education
No Degree - Business
Victoria Community College
Victoria, TX05.1973
High School Diploma -
Victoria High School
Victoria, TX05.1971
Skills
- Business Growth
- Customer Retention
- Budget Development
- Small Business Operations
- Business Development
Timeline
Co-Owner - Travel Advisor
Cruise Planners - Sugden Travel, LLC
2019.11 - Current
HSE-GOM Training Coordinator
Anadarko Petroleum Corporation
2008.06 - 2019.11
No Degree - Business
Victoria Community College
High School Diploma -
Victoria High School
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