Cindy Thirkill
Fishers,IN
Summary
Results-driven customer excellence and account management professional with 15+ years of client-facing experience across customer relationships, account coordination, ERP-supported operations, issue resolution, and cross-functional partnership. Proven ability to serve as a trusted liaison between customers and internal teams, translate needs into action, strengthen service delivery, and support business continuity. Master’s-level training in Organizational Leadership, complemented by formal leadership development through Women Unlimited and ongoing communication development through Toastmasters International.
Overview
18
18
years of professional experience
Work History
Account Management Coordinator
Closure Systems International
Indianapolis, IN
01.2019 - Current
- Managed and nurtured a portfolio of client relationships, consistently achieving high satisfaction scores and strong account retention rates.
- Served as the primary point of contact for clients, coordinating cross-functional communication between internal teams, operations, and external stakeholders to ensure seamless service delivery.
- Resolved escalated customer issues with urgency and professionalism, identifying root causes and implementing lasting solutions to prevent recurrence.
- Tracked account activity, maintained detailed records, and delivered regular status updates and performance reports to key stakeholders.
- Contributed to process improvement initiatives that enhanced service delivery efficiency, reduced response times, and elevated the overall client experience.
- Collaborated with leadership on strategic account planning, identifying growth opportunities and proactively addressing client needs. 10% Travel
- (Note: Please update company name, title, and dates to reflect your actual work history.)
Client Support Coordinator
Allegion
Indianapolis Indiana
01.2017 - 03.2019
- Coordinated client communications to ensure timely resolution of inquiries and support requests.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Developed training materials for staff, streamlining onboarding processes for new team members.
- Managed scheduling and logistics for client meetings, ensuring efficient use of resources.
- Collaborated with cross-functional teams to address operational issues impacting client experience.
Senior Sales Support Administrator
Firestone Building Products
Indianapolis Indiana
11.2008 - 05.2016
- Managed order processing and fulfillment to ensure timely delivery of products.
- Coordinated sales documentation and maintained accurate records in CRM systems.
- Assisted sales team with customer inquiries, providing effective solutions and support.
- Developed training materials for new staff on operational procedures and software tools.
- Analyzed customer feedback to identify areas for service improvement and enhanced satisfaction.
- Mentored junior staff on best practices in sales support and administrative functions.
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
Education
Master of Science - Organizational Leadership
Indiana Institute of Technology
Fort Wayne, IN06.2011
Skills
- Utilized Microsoft applications to support team productivity improvements
- Assisted in managing CRM systems such as Dynamics to promote user engagement
- Helped coordinate SAP, Salesforce, and Oracle projects to improve business processes
- Provided support for project management initiatives to align with strategic goals
Affiliations
- Women Unlimited Leadership Program — Graduate; leadership development focused on strategic thinking, executive presence, business acumen, and organizational impact.
- Toastmasters International — Member; continued development in public speaking, presentation, persuasive communication, and leadership.
Personal Information
Title: Account Coordinator | Customer Excellence | Relationship Management
Timeline
Account Management Coordinator
Closure Systems International
01.2019 - Current
Client Support Coordinator
Allegion
01.2017 - 03.2019
Senior Sales Support Administrator
Firestone Building Products
11.2008 - 05.2016
Master of Science - Organizational Leadership
Indiana Institute of Technology