Cindy Valero
Garden Grove,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Sandpiper Hospitality
Anaheim, CA
04.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with luggage handling for incoming guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
Assistant Manager
Little Caesars Pizza
Stanton, CA
09.2020 - 04.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
Carson, CA12-2023
Skills
- Payment processing
- Customer service
- Team leadership
- Effective communication
- Employee training
- Time management
Affiliations
- Volunteer at Norwalk's YAL (youth activity lead)
Timeline
Front Desk Agent
Sandpiper Hospitality
04.2023 - Current
Assistant Manager
Little Caesars Pizza
09.2020 - 04.2023
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
Similar Profiles
Annika TaylorAnnika Taylor
Recruiter at Sandpiper HospitalityRecruiter at Sandpiper Hospitality
Sarah BrattonSarah Bratton
On Site Manager at Sandpiper HospitalityOn Site Manager at Sandpiper Hospitality
Jordan HoggJordan Hogg
Technology Intern at Sandpiper HospitalityTechnology Intern at Sandpiper Hospitality
JOIANNA MCDUFFJOIANNA MCDUFF
Interior Designer/ Project Coordinator at Regency ContractorsInterior Designer/ Project Coordinator at Regency Contractors
Any Velasco-RosasAny Velasco-Rosas
Dog Grooming at PetSmartDog Grooming at PetSmart