Cindy Waters

I called patients to complete surveys.

Interacted with Sam's Club personnel and Vendors that were working to complete the work orders.

• Complete forms after reviewing calls from agents so that they can be sent to the agent to see where they need to improve

• Answer live messages and incoming calls from Independent Contractors to help clock in for a shift, payment details and provided other information, deescalated issue tickets through Zendesk, verify partners was on shift through outbound calling to the location

• Answered inbound calls from guests to schedule, cancel or reschedule reservations, address any concerns, deescalate calls, transfer to appropriate department as needed

• Conducted surveys for individuals that did not complete the census, entered data into the computer, trained other Enumerators