Cindy Wutke

This is a remote position handling 50-75 inbound and outbound customer calls per day. Handeling account and payment regarding their Good Sam Extended Service Plans and Memberships. Utilized Salesforce for the phone system and two separate databases, Agis and Halo to document customer account. Logged and updated account info as needed. As a senior agent, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. I was able to save policies at a 23% save rate (which is one of the highest in the department), maintained an average 90% QA score, adherence and attendance throughout the time of my employment. Recovered over $250,000 in collection calls through the year of 2024 and generated 216 Quote Transfers for for the Sales Department.

Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development. Assisted my children with zoom calls and helped them stay current in educational growth with the pandemic in effect. Kept busy also attending school full time.

Engaged with internet customers and scheduled appointments electronically for added customer convenience. Utilized Salesforce to conduct calling blitzes for select customer demographics to support marketing initiatives. Assigned appointments to members of the sales department. Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment. Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role. Optimized lead management processes to ensure timely follow-ups and increased conversion rates. Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.

Engaged with internet customers and scheduled appointments electronically for added customer convenience. Utilized Salesforce to conduct calling blitzes for select customer demographics to support marketing initiatives. Assigned appointments to members of the sales department. Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment. Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role. Optimized lead management processes to ensure timely follow-ups and increased conversion rates. Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.