Cindy Barrera
Los Angeles,CA
Summary
Personable Customer Relations leader accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Eager to secure a position in the media communications space and help achieve company goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Relations Manager
Nick Alexander Imports
LOS ANGELES, CA
06.2016 - 01.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Liaised between customers and organization with particular focus on working with all retail departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed customer relations on ongoing basis to maximize customer retention.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support staff.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Monitored and sustain positive branding through maintenance and upkeep of all public reviews.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Content writing and monitoring of social media platforms.
- Organizing customer acquisition programs (giveaways, discounts, etc.) to attract customers.
- Participate in the quality control review of marketing materials for completeness and correctness ensuring consistency in branding, format, and content.
- Managed workflow and schedule to ensure deadlines were met, priorities are recognized and policies and procedures are followed.
- Proofread and line edit throughout the print production schedule to identify grammatical, factual, and stylistic errors.
Insurance Agent
State Farm Insurance - Al Lopez Agency
Glendale, CA
06.2008 - 06.2016
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Upsold additional products and services after identifying customer needs and requirements.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Compiled lists of potential clients to develop and expand book of business.
- Reach prospective clients in market area to explain products offered and qualify leads by using direct marketing mailings and phone contacts.
Education
Bachelor of Science - Business Administration
CSU Dominguez Hills
09.2020 - 05.2022
Skills
Inter-department collaboration
Customer Relations
Business Development
Accomplishments
- #1 Best Customer Service Award BMW Service in Los Angeles, CA in 2019 & 2020
- Latina Women in Business HP Chamber of Commerce in Huntington Park, CA in 2019
Timeline
Bachelor of Science - Business Administration
CSU Dominguez Hills
09.2020 - 05.2022
Customer Relations Manager
Nick Alexander Imports
06.2016 - 01.2022
Insurance Agent
State Farm Insurance - Al Lopez Agency
06.2008 - 06.2016