Cindy Erika Mazo
Sharp Business Systems, Corp
Hialeah
1
Language
16
years of professional experience
Customer Service Professional experienced in managing customer inquiries and building strong relationships. Delivered high levels of satisfaction and loyalty through effective training and bilingual support. Demonstrated adaptability and strong communication skills while excelling in problem-solving.
Work History
Customer Service Representative
5 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained customer relationships, driving satisfaction and loyalty initiatives.
- Managed order processing and tracked service requests to ensure timely delivery.
- Trained new representatives on company policies, procedures, and systems for enhanced performance.
Sales Associate
10 Years 2 Months- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Trained new sales associates on product knowledge and effective sales techniques.
- Developed merchandise displays to optimize sales floor layout and attract customer attention.
- Managed inventory levels using ERP systems to ensure product availability and timely restocking.
Education
High School Diploma
Skills
Customer service
Customer relations
Problem resolution
Order management
Client relations
Order processing
Data entry
CRM software
Computer proficiency
Customer feedback
Data collection
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sharp Business Systems, Corp
04.2021 - 08.2026Read More
Sales Associate
Strybuc Industries
01.2011 - 03.2021Read More
Barbara Goleman Senior High School
High School Diploma
Read More