Cindy J. Kilgallon
Naples,FL
Summary
Accomplished Real Estate Broker with over twenty-three years of experience in soliciting potential clients to buy, sell and lease properties. Exceptional communication and negotiation skills to manage competing deadlines and the demands of each customer. Proficient in advising clients on both prices and market conditions. Strives to balance demands of all potential clients before and after the real estate transaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Broker
ARX Real Estate, LLC
09.2013 - Current
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiated over 3 million + in lease agreements o to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
Real Estate Property Management
ARX Real Estate, LLC
09.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repair service, and other support services.
- Completed final move-out walk-throughs with tenants to identify and document lease requirements
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of real estate available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed and implemented marketing strategies to increase occupancy rates.
Director of Property Management
JM Real Estate, LLC
01.2000 - 09.2013
- Trained property managers and other staff in legal requirements, operating procedures and best practices for real estate industry.
- Supported site team in addressing tenant concerns through conflict resolution and mediation.
- Reviewed budgets for properties and submitted to ownership for final approval
- Monitored, investigated and resolved ongoing concerns on properties.
- Developed, implemented and adjusted operational policies and procedures.
- Mentored and trained property managers
- Researched financial data from property management system and recommended changes to increase fiscal health.
- Supervised collections, write-offs and rent changes for property portfolio.
- Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
- Visited properties to conduct audits, monitor operations and support site teams.
Law Enforcement Administration
City Of Fellsmere Police Department
02.1998 - 12.1999
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Bachelor of Science - Business Management
Keiser University
Fort Lauderdale, FL01.2005
Skills
- Financial Analysis
- Documentation Expertise
- Buyer Vetting
- Compliance Requirements
- Business Relationship Building
- Relationship Management
- Compliance Adherence
Affiliations
National Association of Realtors
Florida Association of Realtors
Orlando Board of Realtors
- Professional Standards Committee
Certification
Licensed Florida Real Estate Broker
Excellence in Professionalism; Gold Key Certification
Timeline
Broker
ARX Real Estate, LLC
09.2013 - Current
Real Estate Property Management
ARX Real Estate, LLC
09.2013 - Current
Director of Property Management
JM Real Estate, LLC
01.2000 - 09.2013
Law Enforcement Administration
City Of Fellsmere Police Department
02.1998 - 12.1999
Bachelor of Science - Business Management
Keiser University
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