CindyLou Schilling
United Airlines
Winamac,IN
24
years of professional experience
BUSINESS RESOURCE SPECIALIST III building customer alliances, uncovering new revenue opportunities, and aligning client needs with manufacturing constraints. Manages technical account relationships for 10+ accounts per month, bid and quotation follow-up, and cross-region communication to support long-term sales growth. Brings working knowledge of API standards, product specifications, and market research across valves and industrial applications.
Work History
Flight Attendant
1 Year 11 Months- Conducted pre-flight cabin checks and verified readiness for boarding and departure procedures.
- Maintained safety compliance by following emergency procedures and briefing passengers on required protocols.
- Resolved passenger concerns with clear communication and calm, courteous de-escalation.
- Coordinated with pilots and crew to support smooth boarding, departure, and arrival operations.
- Delivered attentive in-flight service while responding to passenger questions and comfort needs.
- Monitored cabin conditions throughout the flight and addressed issues before they affected customers.
- Explained safety information clearly to help passengers understand procedures and expectations.
- Documented service issues and reported safety concerns through the proper airline channels.
- Adapted quickly to changing flight conditions, schedule shifts, and passenger needs.
- Maintained a professional appearance and composed demeanor throughout long shifts and irregular travel schedules.
Senior Technical Account Manager
2 Years- Managed key customer relationships by responding to technical questions and maintaining consistent communication on open issues.
- Qualified customer needs and matched product recommendations to application requirements and purchasing objectives.
- Developed account plans to support retention, expansion, and follow-up on active opportunities.
- Led technical discussions with customers to clarify product fit, application constraints, and next steps.
- Prepared proposals and supporting documentation for customer reviews, pricing conversations, and contract discussions.
- Coordinated with internal teams to resolve order concerns, product questions, and delivery-related updates.
- Maintained CRM records with account activity, opportunity notes, and customer follow-up details.
- Monitored sales forecasts and updated management on account progress, risk areas, and customer commitments.
- Documented customer interactions and sales activity to keep account histories current and accessible.
BUSINESS RESOURCE SPECIALIST III
2 Years 1 Month- Served as the liaison between customers and SVF, clarifying needs, expectations, and manufacturing constraints.
- Maintained current knowledge of valve products, specifications, industry trends, and competitor positioning through trade shows and seminars.
- Applied partnership-building and negotiation skills to align organizational strategy with advancement opportunities.
- Resolved complex customer issues while maintaining positive working relationships across internal and external stakeholders.
PROJECT SPECIALIST III
2 Years 7 Months- Applied applicable industry codes and standards to prepare compliant bid packages for customer specifications.
- Developed pricing for configured products and estimated delivery dates to support customer scheduling needs.
- Served as liaison between distributors and manufacturing teams on unique products and applications.
- Followed up with customers after quotations to identify opportunities and support revenue growth against quotas.
- Supported distributors by resolving application questions and coordinating responses for specialized valve requests.
APPLICATION SPECIALIST II
2 Years 1 Month- Built strong customer and coworker relationships by clarifying technical information and aligning solutions to customer expectations.
- Recommended products and solutions after reviewing customer business needs, helping support gross margin growth.
- Monitored ship dates and expedited service needs to support timely delivery and keep orders moving.
INSIDE SALES/SERVICE COORDINATOR
3 Years 4 Months- Assessed individual customer requirements and translated them into clear information for outside sales follow-up.
- Coordinated appointment details with customers and field teams to keep survey visits organized and timely.
- Supported installation planning by tracking customer information and sharing updates across internal stakeholders.
BILLING SPECIALIST
2 Years- Managed billing for up to 100k in daily revenue through QuickBooks Enterprise while maintaining accurate fiscal records.
- Reconciled accounts receivable balances and tracked invoice status to support accurate cash flow reporting.
- Coordinated billing timelines with the factoring company to keep payments moving on schedule.
- Maintained organized fiscal records in QuickBooks Enterprise and resolved billing discrepancies promptly.
EXECUTIVE DIRECTOR
6 Years- Directed fiscal, personnel, benefits, and policy administration across day-to-day facility operations.
- Prepared annual budgets and coordinated approvals for governing board review.
- Supported sales activity by handling follow-up communication and maintaining customer relationships.
Skills
Account management
Customer relationship management
Territory development
Opportunity qualification
Lead generation
Consultative selling
Negotiation
Pipeline management
Technical product knowledge
Valve product knowledge
API standards knowledge
Customer needs analysis
CRM software
Sales forecasting
Sales reporting
Proposal development
Prospecting
Contract management
Quota management
Customer retention
Timeline
Flight Attendant
United Airlines
03.2023 - 02.2025Read More
Senior Technical Account Manager
Cross Company
09.2019 - 09.2021Read More
BUSINESS RESOURCE SPECIALIST III
SVF
07.2017 - 08.2019Read More
PROJECT SPECIALIST III
Forum Valve Solutions
11.2014 - 06.2017Read More
APPLICATION SPECIALIST II
Pentair Valves & Controls
10.2012 - 11.2014Read More
INSIDE SALES/SERVICE COORDINATOR
Generators of Houston TX
06.2009 - 10.2012Read More
BILLING SPECIALIST
Roy Moffitt Customized Fueling
01.2007 - 01.2009Read More
EXECUTIVE DIRECTOR
Senior Lifestyle Corporation
01.2001 - 01.2007Read More