Cindy L Wunderlich
Austin,MN
Overview
30
30
years of professional experience
Work History
911 Operator/Police Dispatcher
Mower County
Austin, MN
03.2018 - Current
- Certified Training Officer, Call-Taker, and Radio Dispatcher.
- Answered emergency and non-emergency calls with a calm and composed approach.
- Dispatched Police, Fire, and EMS by assessing and prioritizing emergency situations using sound, independent judgment.
- Consistently worked with information of a highly confidential and sensitive nature.
- Provided calm, caring, efficient service to callers and handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- Co-developed and implemented a dispatch training manual, performance evaluations, and improvement strategies for new employees.
- Current BCA Certification
- Accessed federal and local law enforcement information databases; BCA, NCIC, CJIS, NLETS, DVS, DOC; criminal histories, driver and vehicle checks, statewide probation status, POR registry
- Executed HOT FILES; queried, entered and removed wanted persons, missing persons, stolen vehicles, stolen property, OFP, POR, DANCO
- Worked flexible hours; night, weekend, and holiday shifts.
- Skilled in CIS and LETG computer aided dispatch systems.
- Efficient in Microsoft Word, Excel, Power Point and Outlook.
Dispatch Manager
Mv Transportation Inc.
Las Vegas, NV
01.2018 - 03.2018
- Managed the overall operations of the dispatch center.
- Responsible for 12 direct reports and 187 indirect reports.
- Ensured all policy, procedures, contractual agreements, key performance indicators, union labor laws, and safety standards were consistently met.
- Administered employee evaluations, coaching's, disciples and terminations.
- Attended weekly operational meetings to collaborate with staff.
- Efficiently handled employee conflicts while following all company policies.
- Mentored staff to build a strong, confident, empowered team.
- Generated schedules and adjusted staffing throughout the day to optimize staffing, while reducing unnecessary overtime.
- Improved accuracy and compliance by performing daily audits.
- Completed daily pass-down reports to provide a good flow of information between all divisions.
- Effectively handled customer service complaints and completed employee investigations. Oversaw safety requirements to ensure compliance with company, contract, and regulatory requirements.
- Proficiently used CentrIx, Crystal, Orbital, Microsoft Excel, Word, and Outlook.
Operations Supervisor
Showtime Tours/Nevada Coaches
Las Vegas, NV
06.2014 - 10.2017
- Managed overall operations.
- Responsible for 32 direct reports and 105 indirect reports.
- Interviewed applicants and selected candidates based on merit and relevance.
- Conducted all aspects of onboarding for new employees.
- Completed weekly payroll for direct and indirect report with UltiPro.
- Generated and distributed weekly schedules for all team members.
- Formulated monthly evaluation reports and held one-on-one meetings to address performance objectives, acknowledge strengths, increase confidence, and provide measurable goals.
- Approved time-off requests, monitored employee attendance and FMLA.
- Created and administered multi-level disciplines, coaching's, and terminations.
- Performed daily and weekly audits.
- Designed and implemented policy and procedure manuals and overhauled all training manuals.
- Created and implemented an employee observation program, monitored random calls, provided remedial training as needed and issued commendations.
- Developed a new comprehensive orientation program with a focus on company policies, acclimation with team members. motivation, and providing "a favorable first impression" to improve employee retention.
- Ensured employees had the tools to succeed and the ability to safely perform at their position.
- Continually led by example with passion and integrity.
- Utilized competencies to build strong, confident, high performing teams.
- Filled in at all positions due to staff shortages and worked alongside team members during times of heavy volume workloads.
- Proficient in Excel, Word, Outlook, Hudson, UltiPro, Teletrac, and Pay Trace.
911 Operator/Police Dispatcher
Las Vegas Metropolitan Police Dept
Las Vegas, NV
06.2013 - 04.2014
- Complete six month dispatch training academy.
- Answered emergency and non-emergency calls with a calm and composed approach.
- Dispatched Police, Fire, and EMS by assessing and prioritizing emergency situations using sound, independent judgment.
- Consistently worked with information of a highly confidential and sensitive nature.
- Provided calm, caring, efficient service to callers and handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- BCA Certification
- Accessed federal and local law enforcement information databases; BCA, NCIC, CJIS, NLETS, DVS, DOC; criminal histories, driver and vehicle checks, statewide probation status, POR registry
- Executed HOT FILES; queried, entered and removed wanted persons, missing persons, stolen vehicles, stolen property, OFP, POR, DANCO
- Worked flexible hours; night, weekend, and holiday shifts.
- Efficient in CAD, Multiline phone system, Microsoft Word, Excel, and Outlook.
911 Operator/Police Dispatcher
Dodge County
Mantorville, MN
02.2004 - 02.2012
- Certified Training Officer, Call-Taker, and Radio Dispatcher.
- Answered emergency and non-emergency calls with a calm and composed approach.
- Dispatched Police, Fire, and EMS by assessing and prioritizing emergency situations using sound, independent judgment.
- Activated civil sirens, paged spotters, and made community notifications of severe weather.
- Provided leadership and training to new employees.
- Completed all Dodge County GIS locations, address, common name, and cross roads into CIS.
- Consistently worked with information of a highly confidential and sensitive nature.
- Offered calm, patient and efficient service to callers and handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- BCA Certification
- Accessed federal and local law enforcement information databases; BCA, NCIC, CJIS, NLETS, DVS, DOC; criminal histories, driver and vehicle checks, statewide probation status, POR registry
- Executed HOT FILES; queried, entered and removed wanted persons, missing persons, stolen vehicles, stolen property, OFP, POR, DANCO
- Worked flexible hours; night, weekend, and holiday shifts.
- Skilled in CIS computer aided dispatch systems.
911 Operator/Police Dispatcher
Olmsted County/Rochester Police Department
Rochester, MN
02.1995 - 10.2003
- Certified Training Officer, Classroom Instructor, Call-Taker, and Radio Dispatcher.
- Answered emergency and non-emergency calls with a calm and composed approach.
- Dispatched Police, Fire, and EMS by assessing and prioritizing emergency situations using sound, independent judgment.
- Consistently worked with information of a highly confidential and sensitive nature.
- Provided calm, caring, efficient service to callers and handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Instructed in-house training classes to provide quality training without departmental costs.
- Co-developed and implemented a dispatch training manual, performance evaluations, and improvement strategies for new employees.
- Performed daily, weekly, and monthly performance evaluations of new employee's, and remedial training as needed.
- Current BCA Certification
- Accessed federal and local law enforcement information databases; BCA, NCIC, CJIS, NLETS, DVS, DOC; criminal histories, driver and vehicle checks, statewide probation status, POR registry
- Executed HOT FILES; queried, entered and removed wanted persons, missing persons, stolen vehicles, stolen property, OFP, POR, DANCO
- Worked flexible hours; night, weekend, and holiday shifts.
- Skilled in computer aided dispatch
911 Operator/Police Dispatcher
Mower County
Austin, MN
08.1989 - 02.1995
- Training Officer, Call-Taker, and Radio Dispatcher.
- Answered emergency and non-emergency calls with a calm and composed approach.
- Dispatched Police, Fire, and EMS by assessing and prioritizing emergency situations using sound, independent judgment.
- Provide pre-arrival medical instruction.
- Activated civil sirens, paged spotters, and made community notifications of severe weather.
- Typed officer reports and completed interview transcriptions.
- Proficiently utilized a multi-line phone system, TTY/TTD, and ATM Mapping system.
- Consistently worked with information of a highly confidential and sensitive nature.
- Provided calm, caring, efficient service to callers and handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- BCA Certification
- Accessed federal and local law enforcement information databases; BCA, NCIC, CJIS, NLETS, criminal histories, driver and vehicle checks
- Executed HOT FILES; queried, entered and removed wanted persons, missing persons, stolen vehicles, stolen property.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Certificate - Legal Secretary - Criminal, Business And Civil Law
Riverland Community College
Austin, MN06.1989
High School Diploma -
Austin High School
Austin, MN02.1985
Skills
- 911 Operator/Police Dispatcher - 26 years
- BCA Certified - 26 years
- CTO/Training Officer - 22 years
- Computer-aided dispatching - 21 years
- CIS - 9 Years
- Dispatcher Supervisor/Manager - 4 years
Timeline
911 Operator/Police Dispatcher
Mower County
03.2018 - Current
Dispatch Manager
Mv Transportation Inc.
01.2018 - 03.2018
Operations Supervisor
Showtime Tours/Nevada Coaches
06.2014 - 10.2017
911 Operator/Police Dispatcher
Las Vegas Metropolitan Police Dept
06.2013 - 04.2014
911 Operator/Police Dispatcher
Dodge County
02.2004 - 02.2012
911 Operator/Police Dispatcher
Olmsted County/Rochester Police Department
02.1995 - 10.2003
911 Operator/Police Dispatcher
Mower County
08.1989 - 02.1995
Certificate - Legal Secretary - Criminal, Business And Civil Law
Riverland Community College
High School Diploma -
Austin High School