Cindy Owen
Sulphur Springs,Texas
Summary
Proven customer service skills in a service industry, ensuring clients have a pleasant and rewarding experience, Intentional to employ my drive to assist others and be an asset to the culture of the company I represent.
Overview
16
16
years of professional experience
Work History
Residential Real Estate Agent
Keller Williams Realty
06.2006 - 08.2022
- Boosted client satisfaction by providing timely market analysis and personalized property recommendations.
- Increased sales volume by building strong relationships with clients and understanding their unique needs.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
- Streamlined the home buying process by effectively coordinating with mortgage brokers, inspectors, and attorneys.
- Enhanced client retention rate through exceptional customer service and consistent follow-up communication.
- Generated new business through strategic networking efforts at local events and social media platforms.
- Assisted sellers in preparing properties for sale by offering expert staging advice and coordinating necessary repairs or improvements.
- Maximized property exposure by utilizing advanced marketing techniques, including professional photography and targeted advertising campaigns.
Flight Attendant
Southwest Airlines
09.2018 - 07.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Completed pre-flight safety checks to reinforce passenger safety.
Education
Real Estate
Texas Tech University
On LineReal Estate
Baylor University
On LIneSkills
- Legal Compliance
- Contract Negotiation
- Networking Abilities
- Time Management
- Customer Service
- Lead Generation
- Client Relationship Management
- Team Collaboration
- Conflict Resolution
- Tech Savviness
- Sales Expertise
- Organizational skills
- Schedule Management
- Passenger Assistance
- Crew Coordination
- Interpersonal Communications
- Public Speaking
- Marketing
Accomplishments
5 Star Customer Service Winner awarded by Texas Monthly Magazine
D Magazine BEST Award in customer satisfaction award
Agent Leadership Council-Keller Williams
Timeline
Flight Attendant
Southwest Airlines
09.2018 - 07.2020
Residential Real Estate Agent
Keller Williams Realty
06.2006 - 08.2022
Real Estate
Texas Tech University
Real Estate
Baylor University
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