Cinnamon Broyles
Barboursville,WV
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in order fulfillment and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and strong interpersonal skills. Recognized for maintaining high accuracy in online order processing while fostering teamwork and collaboration to achieve sales goals.
Overview
18
18
years of professional experience
Work History
Digital Shopper
Walmart
Mason Wv
02.2022 - Current
- Assisted customers in navigation of digital shopping platforms to enhance user experience.
- Processed online orders efficiently, ensuring timely fulfillment and delivery accuracy.
- Provided support for inventory management through regular updates on stock availability.
- Engaged with customers to address inquiries, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline order processing workflows for improved efficiency.
- Monitored product listings for accuracy, contributing to a seamless shopping experience.
- Adapted quickly to new tools and technologies, demonstrating flexibility in a fast-paced environment.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Aldi
Gallipolis, OH
10.2021 - 02.2022
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated cash register efficiently, processing transactions accurately.
- Stocked shelves and replenished inventory to optimize product availability.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Adhered to safety protocols and guidelines while handling merchandise and equipment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
Gordmans
Gallipolis, OH
02.2019 - 09.2019
- Coordinated daily operations to enhance customer experience and store efficiency.
- Trained and mentored new team members on company policies and procedures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Dollar Tree
Mason, WV
06.2017 - 02.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated daily operations to enhance customer experience and store efficiency.
- Trained and mentored new team members on company policies and procedures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Kmart, Sears Holding
Gallipolis, OH
03.2010 - 03.2017
- Supervised team operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on inventory management systems and customer service protocols.
- Enhanced workflow efficiency through process improvements and staff performance evaluations.
- Coordinated merchandising strategies to optimize product placement and increase sales effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Fashion Bug
Gallipolis, OH
06.2010 - 08.2010
- Provided feedback on customer preferences to inform inventory decisions and promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated cash register efficiently, processing transactions accurately.
- Stocked shelves and replenished inventory to optimize product availability.
- Adhered to safety protocols and guidelines while handling merchandise and equipment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Stocker
Grandview
Gallipolis, OH
06.2008 - 08.2008
- Stocked shelves efficiently to maintain product availability and organization.
- Operated pallet jacks and forklifts safely to transport merchandise throughout the store.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Implemented effective display techniques to enhance product visibility and customer engagement.
- Maintained cleanliness and safety standards in storage areas and sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Gallia Academy High School
Gallipolis, OH05-2009
Skills
Order fulfillment
E-commerce strategy
Promotional planning
Customer service
Attention to detail
Heavy lifting
Decision-making
Flexible schedule
Online order processing
Planning and organization
Verifying order accuracy
Product knowledge
Upbeat and outgoing attitude
Sales proficiency
Accurate money handling
Documentation and reporting
Payment processing
Physical stamina
Verbal and written communication
Shopping management
Strong interpersonal skills
Deadline driven
Product awareness
Problem-solving
Excellent communication
Teamwork and collaboration
Inventory management
Teamwork
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Customer satisfaction
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Cash handling
Customer engagement
Team building
Self motivation
Analytical thinking
Conflict resolution
Sales process
Goal setting
Professionalism
Opening and closing procedures
Adaptability
Continuous improvement
Sales training
Timeline
Digital Shopper
Walmart
02.2022 - Current
Sales Associate
Aldi
10.2021 - 02.2022
Assistant Manager
Gordmans
02.2019 - 09.2019
Assistant Manager
Dollar Tree
06.2017 - 02.2019
Sales Associate
Fashion Bug
06.2010 - 08.2010
Supervisor
Kmart, Sears Holding
03.2010 - 03.2017
Stocker
Grandview
06.2008 - 08.2008
High School Diploma -
Gallia Academy High School