Cinnamon Estrada
Amarillo
Summary
Detail-oriented Desk Operations Specialist with strong expertise in customer service and team collaboration. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and innovative solutions. Committed to improving operational efficiency and driving positive outcomes while supporting team performance. Eager to contribute to organizational goals with a proactive attitude and strong work ethic.
Overview
5
5
years of professional experience
Work History
AMSA
VA
Amarillo
04.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Determined customer requirements swiftly to enhance satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Desk Operations Specialist
BSA Hospital
Amarillo
08.2021 - 04.2023
- Coordinated patient scheduling and managed appointment logistics to ensure seamless operations.
- Handled incoming calls, providing information to patients and families promptly.
- Maintained accurate patient records using electronic health record systems.
- Facilitated communication between departments to improve workflow and service delivery.
- Trained new staff on desk operations and customer service protocols consistently.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Resolved customer complaints promptly, enhancing patient satisfaction and trust.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled cash transactions accurately and efficiently.
- Responded quickly to questions and inquiries via phone and email.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Ensured compliance with safety regulations at all times when performing duties at the front desk.
- Maintained and updated records for desk operations.
- Assisted with scheduling appointments for clients and customers.
- Assisted with training new employees on how to properly handle desk operations tasks.
- Handled cash transactions and processed payments for medical services.
- Provided administrative support to medical staff, including data entry and document preparation.
Education
High School Diploma -
River Road High
Amarillo, TXSkills
- Electronic health records
- Appointment scheduling
- Patient engagement
- Patient coordination
- Patient outreach
- Administrative support
- Data entry
- Microsoft office
- Task prioritization
- Multitasking Abilities
- Team leadership
- Staff training
- Team collaboration
- Teamwork and collaboration
- Problem resolution
- Conflict resolution
- Communication skills
- Interpersonal skills
- Organizational skills
- Relationship building
- Dependable and responsible
Accomplishments
- BSA EMPLOYEE OF THE MONTH
- KEY SUCCESS AWARD
Timeline
AMSA
VA
04.2023 - Current
Desk Operations Specialist
BSA Hospital
08.2021 - 04.2023
High School Diploma -
River Road High