Cinnamon Scott
Sacramento,CA
Summary
I am currently an Operations Section Manager, overseeing three units, with over 20 workloads between them. I have found the path to success in operational units is to be a transparent and inspiring leader, encouraging my management staff and technicians to keep an open mind and be excited about all of the technological changes the department is undertaking. This philosophy has helped me in both the public and private sector and helps me achieve success with reluctant staff. Additionally, I strive to include staff input in decisions about process improvements, backlog reductions, and boosting morale.
Overview
16
16
years of professional experience
Work History
Manager V (LT)
Departmet Of Motor Vehicles - Vehicle Registration
11.2021 - Current
- Reduced workload backlog by streamlining processes, which allowed the unit to accomplish workload goals within established timeframes.
- Developed and implemented projects to achieve operational efficiencies and provide efficient customer service.
- Employed effective conflict resolution strategies and actively listened to concerns, finding am appropriate middle ground.
- Cross-trained employees to maximize their performance in a fast-paced, high-volume processing unit.
- Maximized performance by monitoring daily activities and mentoring the management team and subordinate staff.
- Evaluated employee performance and provided feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
Manager IV
Department Of Motor Vehicles - Insurance Admin
10.2018 - 11.2021
- Communicated clearly with stakeholders to keep everyone on same page, working toward shared goals.
- Maintained positive customer relations by addressing problems, and quickly implementing solutions .
- Used industry expertise, customer service and analytical skills to resolve customer issues.
- Accomplished multiple tasks within established timeframes.
- Used statistical data to make informed decisions and drive business improvements.
- Streamlined and monitored insurance programs to ensure efficiency.
- Drafted legislation to expand the reach of the insurance program (Adopted 2023)
Manager III
Department Of Motor Vehicles - Industry
08.2010 - 10.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored project timelines and completed project reports (Lessons Learned, Post-Implementation Evaluation, Project Status)
- Deployed new systems for enhanced customer service experiences
Staff Services Analyst/Associate Governmental Program Analyst
Department Of Motor Vehicles - Budgets
06.2007 - 08.2010
- Tracked monthly expenditures with Excel spreadsheets and Oracle accounting software.
- Assisted with special projects by reviewing/approving invoices, allocating funds for payment and managing project and federal grant expenditures.
- Analyzed key aspects of the Expenditure Management Plan and Workload Forecasting to evaluate the factors driving current results and presented the information to executive management.
- Reviewed existing operations processes to make recommendations for enhancing work productivity.
- Documented business processes and analyzed procedures to align with changing business needs.
- Compiled information and submitted monthly reports.
Education
Computer Science
California State University Sacramento
Sacramento, CA12.1999
Skills
- Managing Multiple Tasks
- Issue and Conflict Resolution
- Staff Management
- Team Leadership/Training
- Customer Service
- Performance Tracking and Evaluations
- Recruitment and Retention
- Coaching and Mentoring
Timeline
Manager V (LT)
Departmet Of Motor Vehicles - Vehicle Registration
11.2021 - Current
Manager IV
Department Of Motor Vehicles - Insurance Admin
10.2018 - 11.2021
Manager III
Department Of Motor Vehicles - Industry
08.2010 - 10.2018
Staff Services Analyst/Associate Governmental Program Analyst
Department Of Motor Vehicles - Budgets
06.2007 - 08.2010
Computer Science
California State University Sacramento
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