Cinque Burks
Chicago,IL
Summary
I would like to touch on particular aspects of my background that should be of interest to you. For the past ten plus years, I have extensive experience in student loan collections, credit card collections, call center customer service, accounts receivable, and billing. I offer Hard Work, Leadership, and Dedication. In addition, I am an affective individual who has the ability to work in harmony, either individually or in a team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Peak Professionals
Rolling Meadows, IL
09.2019 - 04.2021
- Extremely organized individual who demonstrated the ability to maintain composure and work effectively in a high stress environment. Also having the ability to provide exceptional customer service and resolve escalated customer complaints and issues. Experienced call center agent who managed over 300 inbound and outbound calls per day.. I also assisted with verification of employment for possible administrative wage garnishment action. I am an amazing goal setter who consistently exceeds client and company monthly expectations.
COLLECTION AND REHABILITATION SPECIALIST
Van Ru Credit Corporation
Des Plaines, IL
01.2015 - 07.2020
- I was the liaison between the Department of Education and students with defaulted student loans. I would describe resolution options to borrowers and negotiate the best possible payment arrangement for the consumer and client. I would also ensure proper system notation is made for all activity on accounts
Education
High School Diploma -
PAUL LAWRENCE DUNBAR
Chicago, IL01-1995
Some College (No Degree) -
Malcolm X
Chicago, ILSkills
- High-energy attitude
- Adaptive team player
- Positive and professional
- Collections & Accounts Receivables
- Problem-solving abilities
- Call Center Operations
- Customer Service
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Peak Professionals
09.2019 - 04.2021
COLLECTION AND REHABILITATION SPECIALIST
Van Ru Credit Corporation
01.2015 - 07.2020
High School Diploma -
PAUL LAWRENCE DUNBAR
Some College (No Degree) -
Malcolm X
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