Overview
Work History
Skills
Objective
Licenses
References
Timeline
Generic

Cinthia Barajas-Villa

McKinney,TX

Overview

7
7
years of professional experience

Work History

Sales Support Representative - Comp Pod

BSN Sports
01.2024 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
  • Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.

Leasing Specialist - LIHTC Lease Up

THE NRP GROUP
11.2021 - 12.2023
  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects using CRM, and coordinating all move-ins
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
  • Recommend programs and strategies to increase qualified traffic and closing ratios, contribute to community marketing
  • Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance
  • Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
  • Inspect apartments with the new residents at move in and complete all the necessary paperwork
  • Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
  • Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
  • Assist in planning of resident functions
  • Provide excellent customer service and display courteous and professional attitude toward all customers, and perform other duties as necessary
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Assistant Property Manager

AMERICAN COMMUNITIES
09.2019 - 08.2020
  • Responsible for ensuring the efficient operation of the property under the direction of the Community Manager
  • Perform the tasks associated with the operation of the property including leasing, collections, resident services, maintenance, and actions to ensure compliance with all applicable laws and company policies
  • Complete delinquency report twice a week to reach ideal collection goals
  • Post money to accounts
  • Complete rent collections, notices to vacate, and eviction/Writ procedures
  • Attend training regularly to expand and refresh knowledge of daily operations
  • Responsible for move outs (take pictures of move outs, creating final account statements, and collecting final balances)
  • Assist with in house transfers
  • Contribute to community marketing
  • Assume responsibility for the operation of the property in the Community Manager’s absence
  • Followed up on delinquent tenants and coordinated collection procedures.

Leasing Consultant

AMERICAN COMMUNITIES
06.2017 - 09.2019
  • Use leasing and closing strategies and directives to ensure proper presentation, pricing, and promotional activity
  • Greet prospects and tour market ready units
  • Qualify prospects; determine needs, motives, and ability to rent
  • Build relationships with vendors, locators, and referral sources
  • Accept and screen applications for residency
  • Prepare lease agreements and move in folders
  • Completes and collects all move-in details
  • Contact leads and previous traffic
  • Work pending renewals and contact residents on notice for resident retention
  • Assist assistant manager with basic duties for cross training
  • Assist with community marketing
  • Input work orders with detail and distribute/contact maintenance for completion
  • Prepare for resident events
  • Keep up and with office, amenity, tour path, and community cleanliness
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

Skills

  • Fluent in Spanish
  • Approachable
  • Dependable
  • Self-motivated
  • Problem solver
  • Goal oriented
  • Goal-oriented mindset
  • Yardi Voyager
  • RentCafe CRM
  • Word
  • Power Point
  • Excel
  • Outlook
  • Google email
  • Sheets

Objective

To be a part of a strong a team that encourages contribution to the company's’ success while being a person of value to clients. Be a part of a group of individuals who continuously seek growth and goals.

Licenses

Mortgage Lender License - Aug 2024


References

  • Tracie Calhoun, Manager at American Communities, 682-222-3974
  • Kimberly Lopez, Leasing Agent at American Communities, 469-278-0782
  • Nikkita Carruthers, Leasing Agent at The NRP Group, 469-406-6855

Timeline

Sales Support Representative - Comp Pod

BSN Sports
01.2024 - Current

Leasing Specialist - LIHTC Lease Up

THE NRP GROUP
11.2021 - 12.2023

Assistant Property Manager

AMERICAN COMMUNITIES
09.2019 - 08.2020

Leasing Consultant

AMERICAN COMMUNITIES
06.2017 - 09.2019

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Cinthia Barajas-Villa