Cinthia J. Nolasco
Hillsdale
Summary
Seasoned Business Banking Relationship Manager with proven track record in cultivating and nurturing client relationships. Demonstrated ability to understand complex financial needs of clients across diverse industries, helping them achieve business objectives. Strengths include strategic planning, problem-solving skills, and adeptness at forging win-win partnerships. Previous roles demonstrate significant impact on customer satisfaction and revenue growth through effective relationship management.
Overview
12
12
years of professional experience
Work History
Business Banking Relationship Manager II AVP
JP Morgan & Chase
Saddle Brook
02.2022 - Current
- Cultivated strong client relationships through regular communication and tailored financial solutions.
- Analyzed client needs to recommend appropriate banking products and services.
- Coordinated with internal teams to ensure seamless onboarding of new business clients.
- Managed client portfolios effectively while ensuring compliance with banking regulations.
- Developed strategic plans to enhance client engagement and satisfaction levels.
- Facilitated training sessions for junior staff on relationship management best practices.
- Evaluated market trends to identify opportunities for business growth and service improvement.
- Implemented feedback mechanisms to gather insights from clients for continuous improvement.
- Identified potential new customers and developed strategies for attracting them.
- Maintained up-to-date knowledge of current market conditions, industry trends, legal requirements and regulatory changes related to business banking services.
- Reviewed applications for commercial credit facilities and ensured accuracy of documents submitted by customers.
- Advised clients on various financial products such as loans, lines of credit, overdrafts and other banking services.
- Participated in training sessions to stay abreast of product knowledge updates.
- Provided advice on cash flow management, budgeting and investment options for businesses.
- Attended industry events, conferences, seminars to network with key stakeholders.
- Conducted regular reviews of existing accounts to ensure compliance with regulations.
Sales Consultant, Core Business Payroll Division
Paychex Inc.
Fair Lawn
01.2014 - 01.2021
- Provided one-on-one consulting to 6-7 mid-size businesses per week to educate clients on payroll tax liabilities, employee benefits, and labor law compliance.
- Served as a trusted resource for payroll consulting to center of influences to extract business referrals. 40% of business comes from insurance brokers, financial advisors, CPA's, and bankers.
- Highly effective business networker within professional Business Networking International organization (BNI). Meet weekly with 75 business owners and consultants to exchange business connections. Also serve as guest speaker for new business development associations such as Fort Lee Regional Chamber of Commerce, NY Technology Council, and NYC Business Solutions. 30% of business comes from networking.
- Built book of business through loyal relationships with client base that actively refers new business. Perform quarterly payroll review to demonstrate commitment to on-going-relationship and ensuring quality of customer service. 20% of business comes from current client referrals.
- Demonstrated strategic sales skills in-person and over the phone. Have closed multiple business accounts through telemarketing and cold calling. 10% of business comes from cold sales calls.
- Professional achievements: Received promotion from a temporary in-side sales position to out-side sales consultant within 3 months of employment. Achieved Rookie of the Year title for NJ NNJ West team Zone 2 (top zones in the country) through sales performance in first fiscal year. Multiple times qualifier of monthly Winner's Dinner (120% or more of monthly quota) and awarded company incentive trip for being top 10 in the payroll division in FY' 2014 for Zone 2. Made top 5 in the payroll division in FY' 2015 (Zone 2) and qualified for Circle of Excellence Award twice in a row 2015-2016. Ranked as top 107 sales representatives out of 1,200 payroll sales representatives nation-wide. Made conference 2016 and 2018 on pace to make it again this current physical. MVP achievement out of 59 reps from our training group out of Rochester NY in 2014.
- Paychex Inc. is a prominent payroll, HR, employee benefits, and insurance provider for small businesses nationwide.
Education
Associates of Business Administration - Marketing Concentration
Bergen Community College
Paramus, NJSkills
- Bilingual
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Salesforce
- Web analysis
- Project management
- Presentation skills
- Process improvement
Skills And Recognitions
- Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and web analysis
- Sales Leadership Center - Certificate of Advanced Sales Training
- Certifications ITIFIQ Information Technology Infrastructure for Insurance Quotes & Systems life Cycle (SLC)
- Professional courses project management, presentation skills and process improvement
Value Proposition
Focused, energetic and self-motivated analytical problem-solver, specializing in medium to large business consulting. Core competencies: Business to business sales, business to consumer sales, business consulting, account management, strategic networking, customer service, and cultivating relationships with center of influences to extract referrals.
Timeline
Business Banking Relationship Manager II AVP
JP Morgan & Chase
02.2022 - Current
Sales Consultant, Core Business Payroll Division
Paychex Inc.
01.2014 - 01.2021
Associates of Business Administration - Marketing Concentration
Bergen Community College