Kenneth Perez
Miami Lakes,United States
Summary
Result-oriented Business Banker with 12 years of retail banking and lending experience. Recognized as a client care expert, ensuring exceptional customer service and satisfaction. Demonstrated strong leadership skills in managing teams and driving performance. Attentive to details, ensuring accuracy in financial transactions and compliance with banking regulations. Looking to leverage experience and expertise to contribute to the success of a reputable financial institution.
Overview
15
15
years of professional experience
Work History
AVP Business Banking Relationship Manager
Bank of America
Miami, FL
07.2024 - Current
- Manage a portfolio of business clients with annual revenues ranging from $5 million to $20 million.
- Deliver tailored financial solutions to meet complex business needs including lending, treasury, and cash management.
- Cultivate and deepen relationships with business owners, CFOs, and key decision-makers to drive revenue growth.
- Collaborate with internal partners across credit, underwriting, and product teams to ensure seamless client experience.
- Maintain high standards of compliance, risk management, and client satisfaction.
Market financial center manager
Bank of America
Miami
11.2022 - 07.2024
- Led a team of banking center associates to provide exceptional client experience and care
- Managed hiring process to ensure acquisition of top talent in the market
- Implemented leadership coaching techniques to develop team members' skills and performance
- Oversaw task management to ensure efficient workflow and timely completion of projects
- Implement data-driven decision-making processes to identify market trends and customer needs, and use this information to guide marketing strategies and campaigns for the financial center.
- Collaborate with other financial center managers to share best practices and drive overall team performance
Consumer home loan officer
Bank of America
Ocala and miami
12.2019 - 11.2022
- Analyze market trends and competitor offerings to identify opportunities for new consumer home loan products and services.
- Develop and maintain relationships with real estate agents and brokers to generate leads and referrals for consumer home loans.
- Develop and maintain relationships with real estate agents, builders, and other industry professionals to generate referrals and increase loan production.
- Maintain knowledge of current mortgage rates and loan products offered by the bank
- Conduct thorough financial analysis of potential borrowers to determine their creditworthiness and develop appropriate loan recommendations.
- Stay up-to-date with changing regulations and laws related to consumer home loans to ensure compliance and minimize risk for the bank
- Provide exceptional customer service to clients throughout the loan process, ensuring their needs are met and addressing any concerns or questions they may have.
Relationship manager
Bank of America
Ocala
05.2018 - 12.2019
- Develop and maintain relationships with high net worth clients to generate new business opportunities for the bank.
- Provide personalized financial solutions and advice to banking center clients based on their individual needs and goals.
- Proactively identify and address any potential issues or concerns that may arise with clients to ensure their satisfaction and loyalty to the bank.
- Collaborate with other relationship managers and cross-functional teams to identify and pursue strategic partnership opportunities that can drive business growth for the bank.
Personal banker II
Wells Fargo
Hialeah
03.2017 - 02.2018
- Identify opportunities to cross-sell additional banking products and services to clients
- Develop and maintain relationships with high-net-worth individuals to generate new business opportunities for the bank.
- Assist clients with complex financial needs and provide personalized banking solutions
- Analyze client's financial needs and recommend appropriate banking products and services
- Conduct regular financial reviews with clients to identify their evolving needs and recommend suitable banking solutions.
- Review and analyze clients' creditworthiness to determine eligibility for loans or other financial products.
- Proactively identify potential business clients and build relationships to generate new banking opportunities
Teller manager
Regions
Miami
02.2015 - 03.2017
- Develop and implement strategies to improve customer satisfaction and retention rates
- Develop and implement strategies to increase cross-selling opportunities for tellers
- Develop and implement strategies to enhance the accuracy and efficiency of cash handling processes
- Manage and optimize the use of teller resources to ensure efficient and effective service delivery
- Implement new technologies and systems to streamline and automate cash handling processes, reducing errors and improving efficiency
- Assist the branch manager in setting goals and objectives for teller performance, and provide ongoing coaching and feedback to tellers to help them achieve those goals.
- Analyze customer feedback and develop action plans to address areas for improvement in customer satisfaction and retention rates
Banker
Wells Fargo
Hialeah
12.2013 - 02.2015
- Identify cross-selling opportunities to promote additional banking services and products to customers.
- Develop and maintain relationships with new and existing clients to ensure customer satisfaction and loyalty.
- Analyze customer data to identify trends and patterns that could lead to opportunities for new banking products or services.
- Analyze customer financial situations and provide personalized banking solutions to meet their needs.
Sales representative
AT&T
Hialeah
02.2010 - 07.2012
- Develop strategies to increase sales and expand customer base in the highly competitive telecommunications market.
- Identify and pursue new sales opportunities in the telecommunications market to expand AT&T's customer base and increase revenue.
- Establish and maintain relationships with key clients to ensure long-term partnerships and repeat business in the telecommunications industry.
- Collaborate with marketing team to develop targeted marketing campaigns to increase brand awareness and drive customer engagement in the highly competitive telecommunications market.
- Analyze market trends and competitors' strategies to identify opportunities for AT&T to gain a competitive edge in the telecommunications industry.
Education
Certification - radio broadcasting
Connecticut school of broadcasting
Miami01.2009
Skills
- Team Management
- Leadership
- Customer Service
- Task Management
Languages
Spanish
Timeline
AVP Business Banking Relationship Manager
Bank of America
07.2024 - Current
Market financial center manager
Bank of America
11.2022 - 07.2024
Consumer home loan officer
Bank of America
12.2019 - 11.2022
Relationship manager
Bank of America
05.2018 - 12.2019
Personal banker II
Wells Fargo
03.2017 - 02.2018
Teller manager
Regions
02.2015 - 03.2017
Banker
Wells Fargo
12.2013 - 02.2015
Sales representative
AT&T
02.2010 - 07.2012
Certification - radio broadcasting
Connecticut school of broadcasting