Cinthia Ocampo
Houston,TX
Summary
Organized and dependable bilingual customer service representative experienced at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to achieve team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kroger
09.2016 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with company information and handling ordering functions.
Shift Supervisor
Starbucks
01.2018 - 10.2019
- Improved team productivity by implementing efficient shift scheduling and task delegation.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Completed daily financial activities and prepared weekly reports for management.
Front Desk Sales Receptionist
Sports Clips
12.2019 - 02.2021
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Administrative Assistant
MC Auto
04.2021 - 02.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated communication between clients, adjusters, and repair facilities during the claims process.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Customer Service Representative
HEB
03.2023 - 09.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- listen to customer concerns, answer customer questions and provide information about the company's products and services.
Education
Associate of Science -
Lone Star College System
Cypress, TX05.2019
Skills
- Customer Service
- Sales Experience
- Bilingual Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
HEB
03.2023 - 09.2023
Administrative Assistant
MC Auto
04.2021 - 02.2023
Front Desk Sales Receptionist
Sports Clips
12.2019 - 02.2021
Shift Supervisor
Starbucks
01.2018 - 10.2019
Customer Service Representative
Kroger
09.2016 - 01.2018
Associate of Science -
Lone Star College System
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