Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cinthia Perez

Bronx,NY

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Globe Life National Income Division
Bronx, NY
04.2023 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared quotes for prospective customers based on their individual needs.
  • Maintained records of client information, including policies and payment history.

Floating Medical Assistant

Mount Sinai Hospital
New York, NY
01.2022 - 04.2023
  • Performed initial patient assessments, including vital signs, medical histories and physical exams.
  • Provided quality care to patients by performing treatments such as injections, immunizations, venipuncture and wound care.
  • Monitored patient progress by collecting lab specimens for testing and analyzing results.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Operated electrocardiogram (EKG) to administer diagnostic tests.

Job coach, Employment Specialist

New York Founding Foundation
Bronx, NY
12.2019 - 01.2022
  • Collaborated with employers to secure meaningful employment opportunities for clients.
  • Maintained accurate records of services provided to each client including progress notes and case histories.
  • Facilitated workshops on topics such as communication skills, problem solving, and conflict resolution.
  • Negotiated wages, benefits packages, working hours. with potential employers on behalf of clients.

Externship

Morris Medical
Bronx, NY
09.2021 - 11.2021
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Compiled data for reports related to patient visits, treatments, medications, test results.
  • Assisted physicians with examinations and procedures.
  • Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.

Front Desk Receptionist Part Time

Citadel Rehab and Nursing Centers at Kingsbridge
Bronx, NY
05.2018 - 12.2019
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Education

Medical Assistant Certification -

New Age Training
New York, NY

Skills

  • Business Development
  • Program Administration
  • Operations Oversight
  • Vendor Sourcing
  • Business Administration
  • Customer Relationship Management
  • Bilingual in English and Spanish

Certification

  • Licensed Life Insurance Agent- License number 1801450

Timeline

General Manager

Globe Life National Income Division
04.2023 - Current

Floating Medical Assistant

Mount Sinai Hospital
01.2022 - 04.2023

Externship

Morris Medical
09.2021 - 11.2021

Job coach, Employment Specialist

New York Founding Foundation
12.2019 - 01.2022

Front Desk Receptionist Part Time

Citadel Rehab and Nursing Centers at Kingsbridge
05.2018 - 12.2019

Medical Assistant Certification -

New Age Training

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Cinthia Perez