Cinthia Perez
Perryton
Summary
Dedicated and compassionate Patient Service Representative with 5 years of experience delivering exceptional front-desk support and patient care in healthcare environments. efficient management of patient check-in processes and training of new staff members, which improved operational workflows. Proficient in handling sensitive information with confidentiality while providing exceptional customer service. Aiming to contribute strong organizational abilities and problem-solving skills to enhance team productivity in a managerial support capacity.
Extensive knowledge and Successful at helping patients through care and treatment process.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Ochiltree General Hospital
Perryton
08.2019 - Current
- Managed patient check-in and appointment scheduling efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communications between patients and medical staff effectively.
- Trained new staff on office procedures and customer service skills.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Verified demographics and insurance information to register patients in computer system.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Education
High School Diploma -
Perryton Hight School
Perryton, TX05-2017
Associate of Science - Nursing
Frank Phillips College
Perryton, TXSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Communication skills
- Conflict resolution
- Attention to detail
- Problem solving
- Office organization
- Patient confidentiality
- Bilingual
- Multitasking
- Friendly and outgoing
Timeline
Patient Service Representative
Ochiltree General Hospital
08.2019 - Current
High School Diploma -
Perryton Hight School
Associate of Science - Nursing
Frank Phillips College