Cinthia A Calderon Ramos
Lebanon,PA
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in team leadership and conflict resolution. Proven track record in enhancing operational efficiency and implementing training programs. Skilled in warehouse operations and documentation review, fostering collaboration and ensuring high-quality service delivery. Committed to driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Cashier
Dunkin' Donuts
06.2015 - 07.2016
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained knowledge of products and promotions to assist customers effectively during purchases.
- Trained new cashiers on operational procedures and customer service best practices.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Manager
Walmart Store 2023
08.2016 - 12.2019
- Led customer service team, enhancing operational efficiency and team performance.
- Developed training programs to improve staff knowledge and service quality.
- Implemented customer feedback systems, driving continuous improvement of service processes.
- Managed conflict resolution processes, ensuring effective communication with customers and staff.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Line Leader
Farmers Pride Bell and Evans
01.2020 - 04.2021
- Oversaw daily production activities to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members to improve performance and enhance overall productivity.
- Implemented process improvements that reduced downtime and streamlined operations.
- Monitored quality control measures to maintain high product standards and minimize defects.
- Coordinated with management to address operational challenges and develop effective solutions.
- Facilitated communication between departments to ensure alignment on project goals and timelines.
- Led team meetings to discuss progress, share updates, and motivate personnel towards achieving targets.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Monitored product quality to achieve superior quality reputation.
- Facilitated strong relationships between the line leader team and other departments within the organization to promote collaboration.
Asset Protection Associate
Walmart DC 7377
06.2023 - 02.2025
- Conducted thorough investigations of theft incidents, ensuring compliance with company policies.
- Monitored surveillance systems to identify suspicious activities and prevent potential losses.
- Trained new associates on loss prevention techniques and emergency response protocols.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Traffic Clerk
Walmart Dc 7377
02.2025 - Current
- Assisted with processing incoming and outgoing shipments efficiently.
- Maintained accurate records of inventory and shipping documentation.
- Operated warehouse management system to track shipments and deliveries.
- Collaborated with team members to ensure timely order fulfillment.
Education
High School
Colegio Tia Rosa
Santo Domingo Norte Republica Dominicana07-2013
Skills
- Import documentation
- Scheduling deliveries
- Export documentation
- Warehouse operations
- Documentation review
- Shipping documentation
- Supply chain
- Teamwork
- Customer service
- Warehouse safety
- Hazardous materials handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Traffic Clerk
Walmart Dc 7377
02.2025 - Current
Asset Protection Associate
Walmart DC 7377
06.2023 - 02.2025
Line Leader
Farmers Pride Bell and Evans
01.2020 - 04.2021
Customer Service Manager
Walmart Store 2023
08.2016 - 12.2019
Cashier
Dunkin' Donuts
06.2015 - 07.2016
High School
Colegio Tia Rosa
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