Cintia Castillo
Washington
Summary
Reliable caregiver known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity
Engaging and patient professional committed to promoting safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Nutrition Education Specialist/Breastfeeding Counselor
Mary's Center WIC Program
Washington
03.2018 - Current
- Assisting participants with providing documentation for program eligibility. Making it clear to the participant that my objective is to help them complete the final steps of their certification while keeping in mind their cultural diversity when addressing them.
- Taking into account the different learning styles of everyone in the team, I work with each individual to explain the functions of the Doxy.Me platform. Explaining it in a way that they are able to fully understand how it works while being respectful of their way of learning.
- Coordinating strategies to completing large tasks such as remote issuance of this years FMNP checks, completing mass mailing deadlines, and successfully mailing and documenting the issuance of the new bonus checks. Being readily available to go where I am needed regardless of transportation struggles.
Medical Office Assistant
Sibley Memorial Hospital
Washington
12.2025 - 02.2026
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Assisted healthcare providers with patient intake and documentation processes.
- Coordinated communication between patients and medical staff for optimal care delivery.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Caregiver - CNA
Forest Hills of DC
Washington
02.2017 - 03.2018
- Partnered with nursing department, physical therapists, and family to plan, develop and implement individual resident care.
- Provided exceptional customer service through daily morning activities and meal time preparation to ensure continued comfort, safety, and satisfaction.
- Effectively resolved complaints and responded to inquiries in a timely manner.
Education
Certified Nursing Aide -
VMT Education Center
Washington, DCHigh School Diploma -
Columbia Heights Educational Campus
Washington, DCSkills
- Customer service
- Team building
- Documentation and reporting
- Hospitable
- Attention to detail
- Communication
- Familiar with multiple platform functions
- Family with most insurance providers and verification procedures
Timeline
Medical Office Assistant
Sibley Memorial Hospital
12.2025 - 02.2026
Nutrition Education Specialist/Breastfeeding Counselor
Mary's Center WIC Program
03.2018 - Current
Caregiver - CNA
Forest Hills of DC
02.2017 - 03.2018
Certified Nursing Aide -
VMT Education Center
High School Diploma -
Columbia Heights Educational Campus