Summary
Overview
Work History
Education
Skills
References
Timeline
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Ciona Massey

Blanchester

Summary

Experienced barista with a background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences, and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation, and compliance with health codes.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
South Lebanon
06.2021 - Current
  • Utilized POS system to receive and process customer payments.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Maintained efficiency during peak hours through consistent, professional customer engagement.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

Some College (No Degree) - Chemical Engineering

University of Cincinnati
Cincinnati, OH

Skills

  • Espresso machine operation
  • Opening and closing duties
  • Front counter maintenance
  • Detail-Oriented Approach
  • Verbal and written communication
  • Cultivated Professional Demeanor
  • New hire training
  • Composed Presence
  • Strategic Problem Resolution
  • Excellent math skills
  • Team leadership
  • Efficient Workflow
  • Excellent memory
  • Effective Time Management
  • Guest Relations Management
  • Positive and professional

References

References available upon request.

Timeline

Barista

Starbucks
06.2021 - Current

Some College (No Degree) - Chemical Engineering

University of Cincinnati
Ciona Massey