Citirah Stevenson

• Accurately selecting packing and staging orders for customer curbside ensure and coordinating CSA weekly pick ups and show orders are complete before leaving the building following up with customers on any returns order changes or mistakes or abandoned orders, maintaining a retrieval time, under six minutes or less coaching and training and developing partners

Responsible for leading store teams in driving sales, brand loyalty, setting the expectation, and providing exceptional customer service as well as recruiting and developing top retail talent, accountable for the key financial results of the store, responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting brand strategies

Maintaining shrink results under 1.0 since 2015 with the latest results at a 0.6 for 2023 LY lowest results in region and top 20 out of 533 stores

Responsible for overall daily operations of store, ensuring efficiency and profitability, maintaining great customer service, Training and development of staff, and meeting sales and financial goal

• Work closely with the store manager to implement consistent workplace procedures, overall operation and performance, help train develop staff to meet goals and make sure the store is profitable and organized

• Oversee backroom organization, auto pools to ensure merchandise is fully stocked on sales floor. Oversee truck unload, maintain and moved efficiently in a timely manner