Citlali Espejel
Fresno,CA
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle
02.2024 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Barista
Starbucks
08.2022 - 08.2023
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Customer Service Representative
Watershed
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Arts - Business Economics
Pace University
New York, NY12.2027
High School Diploma -
El Cerrito High School
El Cerrito, CA06.2023
Skills
- Order Management
- Multitasking and Organization
- Problem-Solving
- Interpersonal and written communication
- Microsoft Office proficiency
Timeline
Crew Member
Chipotle
02.2024 - Current
Barista
Starbucks
08.2022 - 08.2023
Crew Member
McDonald's Restaurant
04.2022 - 08.2022
Customer Service Representative
Watershed
02.2022 - 11.2022
Bachelor of Arts - Business Economics
Pace University
High School Diploma -
El Cerrito High School
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