Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Citlali Villafuerte

Milwaukee,WI

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.

Overview

8
8
years of professional experience

Work History

Bilingual Area Manager

Futura Language Professionals
05.2022 - Current
  • Lead the part-time Spanish teaching staff to classroom success and to support Futura's programs throughout the community
  • Oversee the hiring process including creatively recruiting instructors through networking in the community, social media and traditional job postings
  • Oversee the human resource aspects of hiring
  • Work alongside the company President to train instructors in Futura's unique methodology and curriculums
  • Responsible for managing and growing the staff of Spanish teachers throughout the school year which includes observations and providing professional development resources with individualized training sessions and on-going support via phone, Zoom, and email communications
  • Work alongside our Program Coordinator to support and communicate with our community partners throughout the Milwaukee and greater suburban region
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Conducted training and mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Developed strong relationships with both teachers and school staff members at all locations
  • Designed new curriculum and teaching materials (outlines, PowerPoints, activities) for teacher's to use
  • Collaborated in research on effective learning and teaching styles
  • Participated in department meetings to provide input to colleagues about student achievement and improvement
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
  • Manage teacher schedules and coverage
  • Substitute teach as needed across all of Futura's partnered schools

Front Desk Agent

Sonesta Hotels
03.2021 - 06.2023
  • Register guests, issue room keys, and provide information on hotel services and room location
  • Answer phones in a prompt and courteous manner
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
  • Help manage housekeeping boards and insert the respective status into Opera Cloud System
  • Act as a bridge across all departments to ensure duties are being done diligently
  • Act as an interpreter for Spanish speaking employees when communicating with other departments or management
  • Train new Front Desk staff as they apply and enter into the hotel schedule.

Spanish Instructor

Futura Language Professionals
01.2022 - 05.2022
  • Managed a class of 8-15 students, mixed grades of kindergarten to 6th grade
  • Utilized Futura's Building Block Method and prepared curriculum to teach conversational Spanish and theme-based vocabulary
  • Established strong relationships with students throughout the 8-week semester
  • Maintained accurate records of student performance and attendance
  • Boosted student engagement by integrating multimedia resources and interactive exercises in the curriculum.
  • Enhanced students'' language skills by incorporating immersive activities and real-world examples into lessons.

Guest Service Representative

Courtyard by Marriott
11.2016 - 03.2021
  • Accommodate guest needs to make their stay more comfortable while being the only one onsite
  • Negotiate resolutions for any inconveniences with guests with the collaboration of coworkers
  • Handle cash and card transactions through Opera Cloud system
  • Write and address important information alerts.

Language Services Interpreter

Children's Hospital of Wisconsin
02.2020 - 10.2020
  • Interpreted/translated messages accurately, conveying the content and spirit of the original message
  • Remained impartial and professional within consultations
  • Portrayed role of an advocate for patients' well-being
  • Wrote summaries of appointments and who was present.

CRC Loacker Tutor

Alverno College
01.2017 - 12.2019
  • Nominated by Communications Professor for position
  • Advise students in writing draft edits
  • Motivate clients to start their own mappings of ideas and elaborate to make paragraphs
  • Directed practicing student in their speech before their presentation for improvements
  • Referred specific sources and references for future help on papers and speeches.

Education

B.A. Psychology -

Alverno College

Spanish/English Healthcare Interpretation Minor -

Alverno College

Skills

  • Staff Management
  • Staff Training and Development
  • Staff Scheduling
  • Customer Service
  • Leadership skills
  • Attention to Detail
  • Conflict Management
  • Project Management
  • Advertising Management
  • Group Presentations
  • Relationship Building
  • Time Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Area Manager

Futura Language Professionals
05.2022 - Current

Spanish Instructor

Futura Language Professionals
01.2022 - 05.2022

Front Desk Agent

Sonesta Hotels
03.2021 - 06.2023

Language Services Interpreter

Children's Hospital of Wisconsin
02.2020 - 10.2020

CRC Loacker Tutor

Alverno College
01.2017 - 12.2019

Guest Service Representative

Courtyard by Marriott
11.2016 - 03.2021

B.A. Psychology -

Alverno College

Spanish/English Healthcare Interpretation Minor -

Alverno College

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Citlali Villafuerte